Customer Service Representative Saudi National

About Tabby

Tabby is a financial technology company operating in the GCC region. The company provides flexible payment options, including Buy Now, Pay Later services, to facilitate shopping and payments for millions of customers. Tabby collaborates with major brands across the region, and some of its products may involve interest charges.

The Role: Customer Service Representative - Saudi National

Tabby is seeking a Customer Service Representative to join its team. This is a full-time position requiring 0-1 years of experience. The role involves direct customer interaction and requires the ability to manage challenging conversations and adhere to established processes, while maintaining a positive demeanor, especially during peak periods.

Key Responsibilities

• Provide customer support via phone, chat, and email in both English and Arabic.
• Address customer inquiries, resolve issues, and ensure a positive customer experience.
• Follow established guidelines and utilize provided tools to assist customers efficiently and accurately.

Qualifications and Requirements

• Ability to work rotational shifts from the office.
• Demonstrated helpfulness and composure under pressure.
• Quick learning ability and a professional approach to work.
• Experience required: 0-1 years.

Compensation and Training

• Base Salary: 6,635 SAR gross.
• Language Allowance: Up to 500 SAR gross, based on English and Arabic proficiency.
• Performance Bonus: Up to 10% of the base salary.
• Paid Training: Three weeks of in-office training.
• Nesting Period: Three weeks dedicated to handling live customer cases with close support.