EV Charging Technical Lead Al Futtaim Automotive BYD

About the Role

Al Futtaim Group is seeking an EV Charging Technical Lead to manage its EV charging infrastructure, encompassing both home and flash charging solutions, across the Kingdom of Saudi Arabia. This full-time role involves hands-on site execution, contractor oversight, and technical reporting to ensure all chargers within the Charge2Moov network are installed, commissioned, and maintained according to OEM and regulatory standards. The position requires 3-6 years of experience.

Role Context and Accountability

Reporting to the Senior Manager – EV Charging, the Technical Lead serves as the primary technical point of contact between field contractors, internal commercial and aftersales teams, and KSA regulatory bodies such as SE, SASO, and MOMRAH. This role is central to maintaining network uptime, ensuring customer satisfaction, and supporting the strategic expansion of Al-Futtaim's EV charging ecosystem, which is a key component of the brand's EV proposition in KSA.

Key Duties

• Investigate and resolve customer complaints related to AC home chargers and DC public chargers across assigned sites within the Kingdom.
• Perform on-site diagnostics, fault rectification, and corrective maintenance to restore charger uptime within defined SLA windows.
• Execute software upgrades, firmware patches, and configuration management activities on AC charger hardware.
• Conduct Level-1 maintenance and structured fault diagnosis on DC fast-chargers in accordance with OEM guidelines.
• Support the commissioning and functional testing of newly installed chargers, providing technical sign-off only after full verification against acceptance criteria.
• Perform detailed site surveys and technical readiness assessments prior to DC charger installations.

Core Responsibilities

• Coordinate with SE-certified contractors to plan, schedule, and supervise AC and DC charger installations at showroom, retail, and customer locations.
• Monitor installation activities to ensure compliance with technical specifications, electrical safety standards (SASO / SE), and applicable MOMRAH regulations.
• Review contractor workmanship, document non-conformance items, and track their resolution through to final acceptance.
• Manage technical interfaces between civil, electrical, and networking trades on multi-discipline installation projects.
• Ensure zero safety or regulatory non-compliance incidents across all supervised installation activities.

Experience Required

Candidates should possess 3-6 years of relevant experience in a technical lead or similar role within EV charging infrastructure or a related field.

Work Type

This is a full-time position.