Front Office Manager

About Miraval The Red Sea

Miraval The Red Sea is a luxury wellness resort situated on Shura Island, forming part of The Red Sea Project. This destination integrates mindful living with hospitality, featuring 180 guest rooms, suites, and villas across three million square feet of beaches. The resort aims to establish new standards in luxury and wellness hospitality.

The Role of Front Office Manager

Miraval The Red Sea is seeking a Front Office Manager to oversee the efficient operation of the Front Office department. This full-time role, based in The Red Sea region, involves reporting to the Resort Manager and managing the Front Desk, Bell Services, Guest Transportation, and Communications Center. The Front Office Manager ensures departmental operations align with Hyatt International’s corporate strategies and uphold Miraval brand standards, meeting expectations for employees, guests, and owners. The position requires 2-5 years of relevant experience.

Key Responsibilities

• Manage and oversee daily Front Office operations to ensure high service levels and guest satisfaction.
• Assist the Resort Manager in maintaining brand standards across all front-of-house operations.
• Ensure efficient and seamless operation of the Front Desk, Bell Services, Guest Transportation, and Communications Centre.
• Engage proactively with guests to meet and exceed their needs.
• Handle guest complaints and special requests by providing personalized solutions.
• Recruit, supervise, train, and develop Front Office team members to meet Miraval and Hyatt service and performance goals.
• Monitor guest satisfaction scores and implement actions for improvement.
• Ensure all Front Office administrative functions comply with hotel and corporate standards.
• Collaborate with other departments to enhance the guest experience and ensure smooth overall operations.

Required Experience

• 2-5 years of experience in a similar role within the hospitality sector.

Work Type

This is a full-time position.

Application Process

Interested candidates are invited to apply for this position.