PBX Operator Fairmont The Red Sea (Saudi National)

About the Role

Accor is seeking a PBX Operator for Fairmont The Red Sea, located in Saudi Arabia. This full-time position is open to Saudi Nationals and requires 1-2 years of experience. The role is integral to providing seamless communication services within the luxury resort environment of Raffles & Fairmont the Red Sea, which is part of the groundbreaking Red Sea Project.

Company Overview

Raffles & Fairmont the Red Sea will offer visitors access to two nature-focused resorts, featuring 361 rooms, 11 distinct dining concepts including an overwater restaurant with views of the Red Sea and mangroves, and a dedicated Spa. The PBX Operator will contribute to the overall guest experience within this ultra-luxury setting.

Key Responsibilities

• Answer all incoming and internal calls promptly, adhering to approved Fairmont greeting and etiquette standards.
• Accurately route calls, take messages, and provide information in a courteous, clear, and professional manner.
• Maintain a calm, polished, and welcoming tone consistently.
• Handle guest wake-up calls and special call requests accurately and punctually.
• Assist guests with general inquiries, hotel information, and service requests, ensuring timely follow-up.
• Coordinate guest requests with relevant departments and track completion to ensure guest satisfaction.
• Support service recovery by responding empathetically to guest concerns and escalating appropriately.
• Follow established emergency procedures and communication protocols for fire, medical incidents, or security situations.
• Act as a central communication point during emergencies, ensuring accuracy, discretion, and composure.
• Maintain updated emergency contact lists and procedures.
• Record and relay messages accurately and confidentially.
• Maintain call logs, wake-up call records, and other required documentation.
• Update and maintain internal extension lists and contact directories.
• Uphold Fairmont communication, grooming, and service etiquette standards.
• Maintain strict confidentiality regarding guest information and sensitive situations.
• Ensure compliance with hotel policies, safety procedures, and data protection requirements.
• Participate in service culture training and continuous development programs.

Qualifications and Requirements

• 1-2 years of experience in a relevant field.
• Strong understanding of ultra-luxury wellness concepts and brand alignment.
• Experience in pre-opening operations, project coordination, and setup of wellness facilities is highly preferred.
• Ability to create innovative and culturally relevant wellness experiences aligned with the Red Sea destination.
• A proactive, anticipatory approach with a strong sense of accountability and ownership.
• Impeccable grooming and personal presentation aligned with luxury standards.

Work Type

This is a full-time position within the Accor team at Fairmont The Red Sea.