Poultry Key Account Specialist

About the Role

United Group is seeking a Poultry Key Account Specialist to join their team in Saudi Arabia. This full-time role is responsible for managing and expanding poultry feed sales within an assigned territory. The specialist will focus on building strong customer relationships, ensuring efficient order fulfillment, and providing essential technical and commercial support to key accounts. The position requires 0-1 years of experience.

Key Responsibilities

• Supervise poultry feed sales and achieve monthly and annual sales targets within the assigned geographic area.
• Maintain regular customer visits to strengthen relationships and ensure satisfaction among large poultry customers (broilers, layers, breeders, distributors).
• Identify new business opportunities and support the onboarding of new customers.
• Monitor competitor activity, including pricing, promotions, and service levels, reporting insights to the Sales Manager.
• Serve as the primary daily contact for assigned key accounts, ensuring strong follow-up on orders, deliveries, and credit limits.
• Address customer concerns promptly and coordinate solutions with internal departments.
• Receive and verify daily customer orders, coordinating with Planning and Logistics for timely processing.
• Monitor delivery schedules, truck availability, and dispatch timing, proactively notifying customers of any potential delays.
• Ensure accurate documentation, including delivery notes, invoices, and contracts, is shared with customers.

Technical Support and Farm Visits

• Conduct farm visits to gather performance data such as weight gain, FCR, mortality, and feed intake.
• Report complex issues to the Nutrition or Technical team when specialized support is required.
• Provide basic guidance on feed handling, storage, and management practices at the farm level.
• Follow up on feed quality, moisture, and feed-related complaints directly at the farm.

Complaint Resolution and Internal Coordination

• Register customer complaints and coordinate with Quality, Nutrition, Operations, and Sales departments.
• Support root-cause investigations and ensure timely resolution of issues.
• Participate in improvement actions related to service, quality, or logistics.

Financial Follow-up and Reporting

• Follow up on outstanding payments with customers in coordination with the Finance department.
• Ensure adherence to credit limits and company payment terms.
• Submit weekly visit plans and territory reports.
• Update CRM systems with customer interactions, issues, and activities.
• Track sales performance, forecast volumes, and monitor customer buying behavior.

Qualifications and Experience

Candidates should possess 0-1 years of relevant experience. The role requires strong interpersonal skills for relationship management and the ability to coordinate effectively across various internal departments.