Renewals Specialist

About Foodics

Foodics, established in 2014, is a leading restaurant management ecosystem and payment technology provider. Headquartered in Riyadh, the company operates with offices across five countries and serves customers and partners in over 35 countries globally. Foodics has processed over 6 billion orders and has secured three rounds of funding, including the largest SaaS funding round in MENA, raising $170 million.

The Renewals Specialist Role

The Renewals Specialist is responsible for managing a dedicated portfolio of customer accounts. This full-time role focuses on ensuring successful renewals, proactively resolving issues, and facilitating ongoing value realization for customers. The specialist acts as a key customer success partner, directly contributing to churn prevention and Annual Recurring Revenue (ARR) retention.

Key Responsibilities

• Manage customer renewals for an assigned portfolio, ensuring timely and successful closure.
• Proactively cultivate customer relationships and serve as the primary point of contact.
• Conduct a minimum of four structured health-check calls per customer annually.
• Identify potential risks, signals of dissatisfaction, and expansion opportunities early.
• Resolve customer issues by coordinating effectively with internal teams, including Support, Product, and Finance.
• Track and follow up on open issues until complete resolution.
• Maintain accurate customer data, renewal statuses, and risk indicators within CRM systems.
• Take accountability for churn reduction and ARR retention within the assigned customer portfolio.

Required Qualifications and Experience

• 0-1 years of experience in a relevant field.
• Demonstrated customer-centric mindset with strong problem-solving skills.
• Comfortable working with targets related to retention, churn, and Annual Recurring Revenue (ARR).

Work Type

This is a full-time position.