Renewals Specialist

About Foodics

Foodics, established in 2014, is a restaurant management ecosystem and payment technology provider headquartered in Riyadh, with offices in five countries including UAE, Egypt, Jordan, and Kuwait. The company serves customers and partners in over 35 countries globally. Foodics has processed over 6 billion orders and has secured three rounds of funding, with the latest raising $170 million.

The Role of Renewals Specialist

Foodics is seeking a Renewals Specialist to join its team in Medina. This full-time role involves managing a portfolio of customers to ensure successful renewals, proactive issue resolution, and ongoing value realization. The specialist will also act as a customer success partner, with direct ownership of churn prevention and Annual Recurring Revenue (ARR) retention. The position requires 0-1 years of experience.

Key Responsibilities

• Own customer renewals for an assigned portfolio and ensure timely and successful closure.
• Proactively manage customer relationships and serve as the primary point of contact.
• Conduct a minimum of four structured health-check calls per customer annually.
• Identify risks, dissatisfaction signals, and expansion opportunities early.
• Resolve customer issues by coordinating with internal teams, including Support, Product, and Finance.
• Track and follow up on open issues until full resolution.
• Maintain accurate customer data, renewal status, and risk indicators in CRM systems.
• Take accountability for churn reduction and ARR retention within the assigned portfolio.

Qualifications and Experience

• Experience using CRM tools such as Salesforce or similar platforms.
• Familiarity with ticketing or support tools like Zendesk or similar.
• Experience supporting customers in the Saudi or GCC market.

What Foodics Offers

Foodics provides an inclusive and diverse culture that supports innovation and flexibility. The company offers competitive compensation packages, including bonuses and potential for shares. Foodics prioritizes personal development through regular training and an annual learning stipend. Employees join a team of over 30 nationalities working in 14 countries, gaining experience in a rapidly growing industry. The company offers autonomy, mentoring, and challenging goals.