Workshop Supervisor Al Futtaim Automotive BYD

📣 إعلان

منذ يوم واحد

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	السعودية

وصف الوظيفة

About the Role

Al Futtaim Group is seeking a Workshop Supervisor to lead the daily operations of the workshop floor. This full-time role is responsible for ensuring that technicians deliver repairs and services to OEM standards, on time, and within standard labour hours. The Workshop Supervisor plays a critical part in customer satisfaction, aftersales profitability, and OEM compliance by driving workshop efficiency and maintaining zero-defect standards.

Key Responsibilities

Allocate Repair Orders (ROs) to technicians based on skill, complexity, and workload to maximize labour utilization and productivity.
Monitor work-in-progress (WIP) continuously, addressing bottlenecks and ensuring promised delivery times are met.
Ensure technicians adhere to OEM repair manuals, approved diagnostic procedures, and dealership standard operating processes.
Drive workshop KPIs, including productivity, efficiency, labour utilization, and technician performance against monthly targets.
Conduct final quality inspections on completed repairs to prevent repeat repairs and warranty risks.
Investigate technical failures and customer complaints, implementing corrective actions and technician coaching.
Supervise, mentor, and develop a team of Technicians, Electrical Technicians, and PDI Technicians.
Identify technical skill gaps and coordinate OEM certification programs and internal development plans.
Enforce all HSE standards, including PPE usage, safe lifting procedures, and hazardous material handling.
Maintain workshop housekeeping standards aligned with OEM dealer audit expectations and 5S operational standards.
Coordinate with Service Advisors regarding repair approvals, customer commitments, and delivery deadlines.
Liaise with Parts teams to escalate Vehicle-Off-Road (VOR) cases and ensure urgent parts availability.
Prepare and submit daily, weekly, and monthly reports on workshop productivity, labour efficiency, and quality performance.

Qualifications and Experience

A minimum of 6 to 8 years of relevant experience in workshop operations.
Demonstrated ability to lead day-to-day workshop operations effectively.
Strong technical leadership skills and operational control.
Proficiency in monitoring technician productivity, workshop throughput, and repair quality.
Experience in ensuring adherence to safety and housekeeping standards.

Technical Standards and Compliance

Ensure proper usage of Special Service Tools (SSTs), diagnostic equipment, and OEM-approved repair methods.
Monitor adherence to technical service bulletins (TSBs), recall procedures, and manufacturer technical updates.
Ensure calibration schedules, workshop certifications, equipment maintenance, and safety inspections are current.
Support compliance with warranty standards, OEM audits, internal controls, and dealership operational governance.

Team Leadership and Development

Conduct daily workshop briefings covering workload planning, safety updates, technical bulletins, and performance expectations.
Support technician discipline, attendance management, performance reviews, and succession planning within the workshop team.