Account Manager

About Trend Micro and TrendAI™

Trend Micro, through its enterprise business unit TrendAI™, is a global leader in AI security. TrendAI™ focuses on providing organizations with comprehensive AI visibility and consolidated security solutions designed to enhance confidence, foster innovation, and mitigate risk. The company is seeking professionals who are committed to collaborating and contributing to a secure, AI-powered future.

Position Overview: Account Manager

The Account Manager will be responsible for proactively developing new client relationships and expanding assigned territories. This full-time role involves close collaboration with technical, channel partner, and marketing teams to develop selling strategies and campaigns. The Account Manager will build trusted relationships with customers and their senior representatives, aiming to achieve and exceed sales targets for the assigned region. This role serves as a trusted advisor, articulating and promoting Trend Micro’s value proposition and services to clients.

Key Responsibilities

• Identify and proactively target prospects and existing clients to drive the adoption of Trend Micro technologies and services.
• Increase market share within defined territory objectives for accounts and develop market strategies for each product and service.
• Connect with CIO/CISO contacts to create and grow opportunities within the assigned territory.
• Collaborate with relevant stakeholders, including Pre-Sales, Marketing, and Sales Head, to deliver appropriate value propositions to Channel CEOs and associated sales and technical teams.
• Attain quarterly revenue goals in line with Business Unit objectives.
• Develop relationships with alliance and technology partners such as AWS, Microsoft, VMware, and Google.
• Document and maintain all account information in Salesforce for opportunity management, accurate revenue forecasting, and account planning.
• Communicate relevant information to stakeholders to facilitate decision-making.
• Build and maintain client contacts and relationships by understanding client business and requirements.
• Consult customers on cybersecurity initiatives and drive engagement from demonstrations through post-implementation support.
• Lead and support client meetings and calls.
• Participate in account review meetings to discuss customer experience, service performance, client feedback, and future opportunities.

Qualifications and Experience

• Minimum of 5 years of relevant sales experience, with a preference for several years in the security industry.
• Exposure to both end-customer environments and channel sales.
• Demonstrated ability to sell value to CIOs and manage complex, multi-customer scenarios, showcasing both technical and sales expertise.
• Proven account management experience in the commercial sector.
• Knowledge of competition, new cybersecurity technologies, upcoming trends (*, Cloud, Digital Transformation, IIoT), and country regulations affecting target markets.
• Familiarity with security frameworks such as Zero Trust, SASE, UEBA, XDR, and security platforms like SIEM and SOAR is an advantage.

Required Skills

• Growth-oriented mindset and experience working in a collaborative environment.
• Ability to collaborate across various functions, including Technical, Marketing, and Channel teams, to ensure customer success.
• Strong networking skills and the ability to build and maintain senior executive relationships.
• Proficiency in presenting business value propositions and explaining complex technology solutions and benefits in clear business language.