Agent Front Desk

About the Role

Sheraton is seeking an Agent-Front Desk to join their team. This full-time position involves assisting guests with various needs, managing check-ins and check-outs, and ensuring a smooth guest experience. The role requires 0-1 years of experience.

Key Responsibilities

• Process all guest check-ins, including confirming reservations, assigning rooms, and issuing/activating room keys.
• Handle all payment types such as room charges, cash, checks, debit, or credit.
• Process all check-outs, resolving any late or disputed charges.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Coordinate with Housekeeping to track room readiness for check-in.
• Run daily reports (arrivals, departures), identify special requests, and verify report accuracy.
• Assist staff with expediting problem payments, such as issues processing credit cards.
• Follow up with guests regarding satisfaction with guest-related issues.
• Anticipate sold-out situations and secure alternative accommodations when the property cannot house guests with reservations.
• Cash guests' personal and traveler's checks.
• Review shift logs/daily memo books and document pertinent information.
• Count and balance the bank at the beginning and end of each shift, dropping receipts according to Accounting specifications.

Operational Support and Professional Conduct

• Assist management in training, motivating, and coaching employees, serving as a role model.
• Report accidents, injuries, and unsafe work conditions to the manager; complete safety training and certifications.
• Adhere to all company policies and procedures, ensuring uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Anticipate and address guests’ service needs.
• Communicate with others using clear and professional language; prepare and review written documents accurately and completely.
• Answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with colleagues.
• Ensure adherence to quality expectations and standards.

Physical Requirements

• Ability to stand, sit, or walk for extended periods.
• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

About Sheraton

Sheraton has been a global community since 1937, fostering a sense of belonging in over 400 communities worldwide. As part of Marriott International's portfolio of brands, Sheraton focuses on inviting, welcoming, and connecting guests through engaging experiences and thoughtful service. The company is committed to being 'The World’s Gathering Place' and encourages team players who are dedicated to delivering meaningful guest experiences to explore career opportunities.