Clerk Reservations

About the Role

Le Meridien is seeking a Clerk-Reservations to manage all aspects of guest reservations. This full-time position involves processing requests, ensuring accurate bookings, and providing information on property services. The role requires 0-1 years of experience in a related field.

Key Responsibilities

• Process reservation requests, changes, and cancellations received via phone, fax, or mail.
• Identify guest needs to determine appropriate room types and verify availability and rates.
• Explain guarantee, special rate, and cancellation policies clearly to callers.
• Accommodate and document special requests from guests.
• Answer questions regarding property facilities, services, and room accommodations.
• Apply sales techniques to maximize revenue and input data into the reservation system.
• Input correct codes and rates for special reservation types, including complimentary rooms, employee discounts, and wholesale bookings.
• Follow proper escalation procedures for guest concerns.

Operational Standards and Conduct

• Adhere to all company policies and procedures.
• Maintain a clean and professional uniform and personal appearance.
• Ensure confidentiality of proprietary information and protect company assets.
• Protect the privacy and security of guests and coworkers.
• Welcome and acknowledge guests according to company standards, anticipate service needs, and assist individuals with disabilities.
• Communicate using clear, professional language and appropriate telephone etiquette.
• Develop positive working relationships, support team goals, and respond appropriately to employee concerns.
• Comply with quality assurance expectations and standards.
• Perform physical tasks such as moving objects weighing less than or equal to 10 pounds without assistance.
• Execute other reasonable job duties as requested by supervisors.

Qualifications and Experience

• 0-1 years of experience in reservations or a related customer service role.
• Ability to process information accurately and efficiently.
• Strong communication skills for interacting with guests and colleagues.
• Proficiency in using reservation systems and basic computer applications.

About Le Meridien

Le Meridien, part of Marriott International, draws inspiration from the era of glamorous travel, celebrating cultures through a distinct European spirit. The brand focuses on providing authentic, chic, and memorable service to curious and creative guests who appreciate connection and savoring destinations. Le Meridien values associates who are curious, creative, and dedicated to creating memorable experiences.

Commitment to Diversity and Inclusion

Marriott International is an equal opportunity employer committed to fostering an inclusive environment where the unique backgrounds, cultures, talents, and experiences of all associates are valued and celebrated. The company is dedicated to non-discrimination on any protected basis, including disability and veteran status, in accordance with applicable law.