Digital Services Specialist

About the Role: Digital Services Specialist

Oxford University Press is seeking a Digital Services Specialist for Saudi Arabia. This full-time role involves supporting customers across the Kingdom of Saudi Arabia in their use of Oxford University Press digital products and platforms. As part of the Global Customer Support team, the specialist will assist teachers, administrators, and students with various aspects of digital learning solutions, including purchasing, registration, access, and daily usage.

Key Responsibilities

• Provide support to customers using Oxford University Press digital products and platforms.
• Deliver product training to ensure customers achieve maximum value from digital offerings.
• Resolve technical and user-related issues efficiently.
• Offer guidance on the effective use of digital learning platforms.
• Develop customer-facing support materials, including user guides, tutorials, and training resources in both English and Arabic.
• Collaborate with Sales, Marketing, Customer Support, and regional Educational Consultant teams to enhance customer satisfaction, product adoption, and long-term engagement.

Candidate Profile

We are looking for a customer-focused and adaptable professional with a strong interest in digital learning and customer success. The ideal candidate will be confident in supporting users, delivering training, and building effective relationships with various stakeholders.

Required Skills and Attributes

• Customer-focused approach.
• Adaptability and problem-solving skills.
• Passion for digital learning and customer success.
• Ability to provide user support and deliver training effectively.
• Strong relationship-building skills with diverse stakeholders.
• Proficiency in developing support materials in English and Arabic.

Work Environment

This is a highly customer-facing role that combines technical troubleshooting, relationship building, training delivery, and continuous support. The position operates within a hybrid working environment.

Commitment to Diversity

Oxford University Press is committed to supporting diversity in its workforce and ensuring an inclusive environment where all individuals can thrive. We aim to employ a workforce representative of the markets we serve and encourage applications from all qualified candidates.