Director of Residence

About the Role

Four Seasons Hotels and Resorts is seeking a Director of Residence for the Four Seasons Resort & Residences Amaala. This full-time role involves leading the Private Residence department and overseeing all residential operations to ensure exceptional service for homeowners and their guests. The Director of Residence will be responsible for maintaining Four Seasons standards, managing residential services and budgets, and ensuring compliance with applicable Saudi Arabian laws and regulations.

Key Responsibilities

• Lead the daily operations of the Private Residence department, ensuring consistent delivery of Four Seasons service standards.
• Build strong relationships with homeowners and residents, responding to their requests and resolving concerns promptly and professionally.
• Recruit, lead, train, and develop the residential team, fostering accountability, teamwork, and service excellence.
• Prepare and manage residential operating budgets, monitor expenditure, and oversee financial reporting and cost control.
• Coordinate with Housekeeping, Engineering, Security, and other departments to maintain residences, shared facilities, and common areas.
• Oversee residential service agreements and external service providers, ensuring quality, efficiency, and contractual compliance.
• Develop and implement residential policies and procedures in accordance with Four Seasons standards and applicable Saudi Arabian laws and regulations.
• Oversee preventive maintenance, property inspections, and improvement plans to protect residential assets.
• Ensure effective health, safety, security, and emergency procedures throughout residential operations.
• Maintain accurate operational records and provide regular updates to senior management and homeowners, as appropriate.

Qualifications and Experience

• A bachelor’s degree in Hospitality Management, Business Administration, Property Management, or a related field, or equivalent relevant experience.
• Significant leadership experience in luxury residential operations, property management, or luxury hospitality.
• Strong knowledge of residential operations, homeowner relations, budgeting, and financial management.

Required Skills

• Excellent leadership, communication, problem-solving, and interpersonal skills.
• Proficiency in English.
• Knowledge of applicable Saudi Arabian regulations relating to residential operations, employment, health, and safety.

Work Type

This is a full-time position.