Doorman

About The Ritz-Carlton

The Ritz-Carlton, with over 100 award-winning properties globally, is dedicated to providing exceptional luxury service. The company focuses on creating memorable experiences for guests by empowering its hospitality professionals to be creative, thoughtful, and compassionate. As part of Marriott International, The Ritz-Carlton upholds its "Gold Standards," which guide its commitment to excellence in guest care and comfort.

Role Summary

The Doorman is responsible for greeting and assisting guests upon arrival and departure, ensuring a smooth and welcoming experience. This full-time position requires 0-1 years of experience and involves direct interaction with guests to provide information, assistance with luggage and transportation, and support with various property services.

Key Responsibilities

• Greet and escort guests to rooms, opening doors and assisting with entry and exit from the property.
• Inform guests about property amenities, services, hours of operation, and local points of interest.
• Explain room features, including the use of room keys, mini-bar, ice and vending areas, in-room safe, and valet laundry services.
• Transport guest luggage to and from rooms or designated bell areas, and assist with luggage storage and retrieval.
• Assist guests in and out of vehicles, including loading and unloading luggage.
• Provide directions and arrange transportation (*, taxicab, shuttle bus, limousine/sedan service) for guests, recording advance requests as needed.
• Communicate parking procedures to guests and visitors.
• Maintain awareness of undesirable persons on property premises and report any unsafe conditions.
• Ensure uniform and personal appearance are clean and professional, and maintain confidentiality of proprietary information.
• Welcome and acknowledge all guests, anticipate and address service needs, assist individuals with disabilities, and thank guests.
• Communicate using clear and professional language, and answer telephones with appropriate etiquette.
• Develop and maintain positive working relationships with colleagues.
• Comply with quality assurance expectations and standards.

Physical Requirements

• Ability to read and visually verify information in various formats.
• Capability to move at a speed required to respond to work situations (*, run, walk, jog).
• Ability to stand, sit, or walk for extended periods or an entire work shift.
• Capability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance, and objects exceeding 75 pounds with assistance.
• Ability to move over sloping, uneven, or slippery surfaces, and up and down stairs and/or service ramps.
• Capability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Work Environment and Culture

The Ritz-Carlton fosters an environment where the unique backgrounds of its associates are valued. The company is committed to non-discrimination on any protected basis, including disability and veteran status. Employees are expected to learn and exemplify the Gold Standards, including the Employee Promise, Credo, and Service Values, which are foundational to the brand's reputation in luxury hospitality.

Application Information

This role offers an opportunity to join The Ritz-Carlton, part of the Marriott International portfolio of brands, and contribute to a global team dedicated to luxury service.