Duty Manager

About the Role

InterContinental Hotels Group is seeking a Duty Manager to join the Front Office team at Holiday Inn Riyadh Rose Yard. This full-time role involves overseeing hotel operations during assigned shifts, ensuring high standards of guest service, operational efficiency, and adherence to IHG standards. The Duty Manager acts as a management representative, coordinating departmental activities and resolving guest concerns to ensure a seamless experience.

Key Responsibilities

• Oversee daily hotel operations during assigned shifts, ensuring coordination across Front Office, Housekeeping, Engineering, Security, and Food & Beverage.
• Act as the management representative in the absence of senior management, making operational decisions to maintain service continuity.
• Ensure exceptional guest service by promptly and professionally handling inquiries, complaints, and service recovery.
• Welcome and assist VIP guests, IHG One Rewards members, and guests with special requests.
• Monitor arrivals, departures, room availability, and occupancy to support efficient Front Office operations.
• Conduct regular inspections of public areas and operational departments to ensure cleanliness, safety, and compliance with hotel standards.
• Respond to emergencies, security incidents, and operational issues, ensuring appropriate actions are taken and documented.
• Support Front Office colleagues by providing guidance, coaching, and operational assistance during busy periods.
• Review daily operational reports, guest feedback, and shift handovers to ensure effective communication and follow-up.
• Coordinate with department heads to resolve operational challenges and enhance the overall guest experience.
• Ensure compliance with IHG brand standards, hotel policies, and health, safety, and security procedures.
• Perform other operational duties as assigned by the Front Office Manager.

Qualifications and Experience

• Diploma or Bachelor's degree in Hospitality Management, Tourism, or a related field.
• Minimum of 3–5 years of Front Office or hotel operations experience, including supervisory responsibilities, preferably within the hospitality industry.
• Strong knowledge of Front Office operations and hotel property management systems, such as Opera PMS.

Required Skills

• Excellent leadership, communication, and guest relations skills.
• Strong problem-solving and decision-making abilities in a fast-paced environment.