Duty Manager

About the Role

Hilton is seeking a Duty Manager to oversee hotel operations in Saudi Arabia. This full-time role involves managing daily functions and ensuring memorable guest experiences, particularly in the absence of the General Manager. The position requires 5-10 years of relevant experience.

Key Responsibilities

• Manage daily hotel operations, including front desk, staffing, room inventory, guest service, and policy compliance.
• Interact with guests with a positive attitude, respond to inquiries promptly, and resolve issues efficiently.
• Provide support across departments, assisting in operational roles such as bell service or front desk coverage during peak times.
• Conduct property walkthroughs to assess safety, security, and service quality, addressing any issues immediately.
• Facilitate team knowledge by providing regular updates and training on hotel offerings, services, and local attractions.
• Monitor guest satisfaction metrics (*, SALT, Revinate), identify trends, and implement necessary improvements.
• Supervise and support team members, monitor performance, provide coaching, and foster a productive work environment.

Required Qualifications and Experience

• 5-10 years of experience in hotel operations or a related field.
• Demonstrated commitment to Hospitality, ensuring memorable guest experiences.
• Ability to act with Integrity and uphold ethical standards.
• Proven Leadership skills to inspire and guide a team.
• Strong belief in Teamwork to achieve optimal outcomes.
• A sense of Ownership and accountability for responsibilities.
• Focus on the Now, demonstrating urgency and discipline in daily tasks.

Work Type

This is a full-time position within the Hotels team at Hilton.