Experience Planner

About the Role

Miraval The Red Sea is seeking an Experience Planner to curate personalized wellness journeys for guests. This full-time position in Saudi Arabia involves guiding guests through booking spa, wellness, and fitness experiences, ensuring alignment with their personal goals. The Experience Planner serves as a primary point of contact, building relationships and offering tailored recommendations and support throughout the guest's stay.

Key Responsibilities

• Welcome guests and understand their wellness goals and preferences upon arrival.
• Provide informed guidance on available spa, wellness, fitness, and outdoor experiences.
• Curate personalized experience schedules that reflect individual guest needs and energy levels.
• Make thoughtful recommendations to support physical, emotional, and mental well-being.
• Accurately book and manage guest itineraries using the resort’s scheduling system.
• Coordinate spa and wellness appointments across departments to ensure smooth guest flow.
• Communicate changes, updates, or recommendations clearly and in a timely manner.
• Liaise with therapists, instructors, and wellness teams to support personalized service delivery.
• Collaborate with Reservations and Wellness Operations teams for seamless coordination and guest satisfaction.

Guest Engagement and Support

• Check in with guests throughout their stay to ensure satisfaction and adapt plans as needed.
• Provide thoughtful responses to guest questions and requests with professionalism and discretion.
• Offer emotional presence and mindfulness in every interaction to support guest well-being.
• Encourage guest reflection, intention-setting, and deeper connection to their experiences.
• Collect guest feedback to support continuous improvement and enhance service quality.

Operational Excellence and Sales Focus

• Maintain accurate records of bookings, preferences, and special notes for team communication.
• Ensure daily schedules are updated, balanced, and aligned with operational capacity.
• Support the front-of-house team with check-ins, follow-ups, and coordination.
• Uphold a calm, welcoming environment in the spa reception and planning areas.
• Contribute to upselling services, support retail sales, and assist in revenue generation.
• Make authentic connections with guests via phone, email, and chat.
• Assist with outbound calls to guests pre-arrival to guide planning.
• Respond to email and chat inquiries with timeliness and professionalism.
• Support assigned sales goals and conversion metrics where applicable.

Qualifications and Requirements

• 0-1 year of experience in a relevant field.
• Demonstrated high level of respect for cultural sensitivities and ability to support a multi-cultural environment.
• Awareness of safety and emergency procedures in all guest interactions.
• Ability to support the wellness team in activity organization, session coordination, and operational tasks as needed.
• Adaptability to evolving schedules and operational needs with a team-oriented mindset.

Work Environment

The Experience Planner will work in a dynamic resort setting, collaborating with various departments to ensure a seamless guest experience. The role requires consistent interaction with guests and team members, maintaining a professional and supportive demeanor.