Food & Beverage Assistant Manager

About the Role

Le Meridien is seeking a Food & Beverage Assistant Manager to oversee assigned food and beverage/culinary operations. This full-time position requires 2-5 years of relevant experience and focuses on ensuring guest and employee satisfaction while meeting or exceeding financial goals.

Key Responsibilities

• Create and nurture a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement, and a passion for providing service.
• Provide excellent customer service to all employees.
• Respond quickly and proactively to employee concerns.
• Utilize coaching skills throughout the property.
• Demonstrate self-confidence, energy, and enthusiasm.
• Motivate and encourage staff to resolve guest and employee-related concerns.

Guest Service and Brand Standards

• Provide excellent customer service to guests.
• Respond quickly and proactively to guest concerns.
• Understand the brand's service culture.
• Set service expectations for all guests, both internal and external.
• Take ownership of guest complaints or problems until resolved or addressed by the appropriate manager or employee.
• Follow up to ensure complaints have been addressed to the guest's satisfaction.
• Develop relationships with guests to build repeated clientele, internally and externally.

Required Experience

Candidates should possess 2-5 years of experience in food and beverage or culinary operations.

Work Type

This is a full-time position.

Application Process

Further details regarding the application process will be provided upon inquiry.