Hotel Cleanliness Supervisor (Saudi Nationality Only)

About the Role

Marriott Hotels & Resorts is seeking a Hotel Cleanliness Supervisor of Saudi Nationality to join our team. This full-time position is designed for individuals with 0-1 years of experience, focusing on maintaining high standards of cleanliness and guest satisfaction within our hotel environment.

Key Responsibilities

• Inspect guest rooms, public areas, and facilities such as the pool after cleaning to ensure adherence to quality standards.
• Manage sold room reports, verify room status, identify discrepancies, prioritize cleaning schedules, and update the status of departing guest rooms.
• Support Housekeeping management in overseeing daily operations and activities.
• Serve as a coordinator to align efforts between Housekeeping, Engineering, Front Office, and Laundry departments.
• Document and resolve issues related to discrepant rooms in collaboration with the Front Desk.
• Prepare, distribute, and communicate changes in room assignments to relevant staff.
• Communicate any outstanding issues or tasks to the subsequent shift for continuity.
• Complete all necessary paperwork and reports accurately.

Team Leadership and Support

• Assist management in various human resources functions including hiring, training, scheduling, performance evaluation, counseling, disciplining, and motivating employees.
• Ensure compliance with all company policies, safety protocols, and security procedures.
• Report any maintenance problems, safety hazards, accidents, or injuries promptly.
• Complete all required safety training and certifications.

Operational Standards and Guest Relations

• Maintain a clean and professional uniform and personal appearance.
• Uphold the confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipate and address their service needs, and assist individuals with disabilities.
• Thank guests with genuine appreciation and communicate using clear, professional language.
• Foster positive working relationships with colleagues and respond appropriately to their concerns.
• Ensure consistent adherence to quality expectations and standards across all tasks.

Physical Requirements and Work Environment

• Ability to move, lift, carry, and place objects weighing up to 55 pounds without assistance, and over 55 pounds with assistance.
• Capable of pushing and pulling loaded housekeeping carts and other work-related machinery over various surfaces.
• Requires reaching overhead and below the knees, including bending, twisting, pulling, and stooping.
• Ability to stand, sit, kneel, or walk for extended periods throughout a work shift.
• Proficiency in grasping, turning, and manipulating objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Competency in entering and locating work-related information using computers and/or point-of-sale systems.
• Ability to read and visually verify information in various formats, including small print.
• Perform other reasonable job duties as requested by supervisors.

Qualifications and Experience

• Education: High school diploma or *** equivalent is required.
• Related Work Experience: At least 1 year of related work experience is preferred.
• Supervisory Experience: At least 1 year of supervisory experience is preferred.