Housekeeping Manager

About the Role

InterContinental Hotels Group is seeking a Housekeeping Manager to lead the housekeeping operations. This full-time role involves managing a team and ensuring high standards of cleanliness and guest satisfaction within the hotel. The position requires 2-5 years of relevant experience.

Key Responsibilities

• Lead, coach, and inspire the Housekeeping team, fostering a culture of collaboration and continuous improvement.
• Ensure all guest rooms, suites, public areas, and back-of-house spaces meet IHG brand standards for cleanliness and presentation.
• Collaborate with the Front Office and other operational departments to anticipate guest needs and accommodate special requests, providing personalized attention for VIPs and returning guests.
• Conduct regular inspections and quality assessments, identify areas for improvement, and implement procedures to enhance the guest experience.
• Oversee the purchasing, storage, and distribution of linen, amenities, cleaning products, and equipment, ensuring efficient stock management and supporting sustainability initiatives.
• Contribute to departmental budget preparation and management, monitor costs, and identify opportunities to improve operational efficiency without compromising quality.
• Maintain a safe working environment by ensuring adherence to health, safety, hygiene, environmental regulations, and internal hotel procedures.
• Build strong working relationships with other Heads of Department to ensure seamless communication and effective planning.
• Oversee deep-cleaning programs, periodic maintenance activities, and special projects, providing hands-on support to the team when operational demands require it.
• Identify training needs, support individual development, and create an environment where colleagues feel valued and motivated.

Experience and Qualifications

• A minimum of 2-5 years of experience in a relevant role.
• Demonstrated ability to lead and develop a team.
• Proven capability in maintaining high standards of cleanliness and guest service.
• Experience in managing resources, inventory, and departmental budgets.
• Understanding of health, safety, and compliance regulations within a hotel environment.

Work Environment

This is a full-time position within a global hotel group, focusing on operational excellence and guest satisfaction.

Company Culture

Join a growing global family where every day presents new opportunities and challenges, contributing to a diverse and dynamic work environment.

Application Process

Further details regarding the application process will be provided upon interest.