Manager of Technical Solution Specialist Middle East (x f m)

About Sartorius AG

Sartorius AG contributes to advancements in healthcare by providing technologies that accelerate the translation of scientific discoveries into medical solutions. The company's focus is on enabling new therapeutics to reach patients globally. Sartorius seeks individuals who are ambitious and creative, aiming to contribute to this mission within a dynamic global environment.

Role Overview

Sartorius AG is seeking a Manager of Technical Solution Specialist Middle East (x|f|m) for a full-time position. This role is responsible for leading and developing the local Application Specialist team to deliver technical expertise that supports business growth, customer success, and commercial excellence. The Manager ensures the team provides high-quality application support, strengthens customer relationships, and enables the sales organization to achieve strategic objectives while positioning the company as a trusted solution provider. Candidates should have 5-10 years of relevant experience.

Key Responsibilities

• Provide technical knowledge and process experience to support Sales and Application Specialists in evaluating customer opportunities, defining technical strategies, and maximizing business growth through successful trials/demos and solution implementation.
• Establish and standardize trial/demo processes, ensuring high-quality technical execution and maximizing conversion from evaluation to commercial success.
• Develop standardized customer installation/training SOP procedures to improve customer experience, technical adoption, and long-term satisfaction.
• Develop and coach distributor application specialists across the Middle East to ensure consistent technical support and customer experience.
• Allocate and prioritize Application Specialist resources across regions in close collaboration with the Head of Sales to maximize business impact and align with commercial priorities.
• Lead the resolution of complex customer technical issues and escalations, ensuring timely and professional support.
• Lead the development of application expertise for key product portfolios and promote the sharing of technical best practices, customer success stories, and application knowledge.
• Collaborate with Sales, Marketing, and Business Units/Emerging Business Units to understand market trends, customer needs, and application opportunities.
• Support field marketing activities by providing technical expertise and evaluating the effectiveness of application-focused customer initiatives.
• Support product positioning by providing customer insights and application expertise to Marketing and Business Units/Emerging Business Units.
• Build and maintain strong relationships with key customers, application experts, and Key Opinion Leaders (KOLs) to strengthen the company's technical reputation and market presence.
• Develop individual training and competency plans to strengthen the technical, commercial, and communication capabilities of the Application Specialists.
• Lead, coach, and develop the Application Specialist team while ensuring succession planning, resource optimization, and high employee engagement.

Experience Required

• Candidates should possess 5-10 years of experience relevant to the responsibilities outlined for this role.

Application Process

Sartorius AG welcomes applications from qualified candidates interested in contributing to a global team focused on advancing medical solutions.