Operations Officer

📣 إعلان

منذ ساعة واحدة تقريباً

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	السعودية

وصف الوظيفة

About the Role

Rentokil Initial is seeking an Operations Officer to ensure the effective scheduling, dispatching, and execution of pest management services. This full-time role requires a client-oriented approach to deliver an exceptional client experience and maintain Rentokil Boecker® standards. The position is suitable for candidates with 0-1 years of experience.

Key Responsibilities

Implement standards outlined in the Rentokil Boecker® Operations Manual.
Schedule appointments according to client availability and arrange proper dispatching for all teams.
Monitor and follow up on pending appointments, aiming to minimize them monthly.
Ensure adequate stock of chemicals and non-chemical products for each team and monitor their consumption.
Prepare daily schedules for on-site technicians and confirm treatment execution aligns with programmed work schedules.
Arrange and confirm the distribution of promotional items as per the marketing calendar.
Communicate with the sales department regarding new clients, including checking and signing Survey Sheets.
Handle client callbacks and resolve them within 48 hours, following up on the Call Back report.
Ensure all vehicles are equipped with Rentokil Boecker® warning signs (*, Fumigation, Floor warning signs), bait station service records, and other necessary labels.
Generate and submit assigned reports to relevant management.
Accurately and timely manage client data within Rentokil Boecker® systems.
Review submitted treatment reports and take necessary action.
Perform CVCs (Customer Voice Counts) and field audits to ensure adherence to Health and Safety Standards.
Schedule yearly pest control treatments and monitor their execution.
Liaise with and advise clients on pests, sanitation, pest-proofing recommendations, and pest control treatments, including appropriate control strategies.
Advise technicians on pending payments to be collected from clients.
Prepare and submit overtime reports to the Operations Manager for approval.
Assist the Operations Manager in preparing and delivering training sessions as required.
Attend monthly Operations meetings, highlighting and recommending solutions for callbacks, problems, and conflicts.
Act as a PMP ambassador, enhancing communication between PMP and other team members.
Manage all PMP-related requests (*, leaves, loans, uniforms, certificates) and communicate them to concerned parties.