Principal Client Account Partner Services

About the Role

OA- Mastercard is seeking a Principal, Client Account Partner, Services to join its Services team. This full-time senior leadership position holds full accountability for a single, strategically significant client relationship, operating at the intersection of client impact, commercial performance, and delivery excellence. The role involves independently originating, shaping, selling, and delivering complex advisory engagements while achieving defined sales, revenue, and delivery targets. The Principal serves as a trusted executive advisor to senior client leadership and contributes to profitable growth, talent development, and Mastercard Services’ intellectual capital and market reputation.

Key Responsibilities

• Act as the senior Services relationship owner for a strategic client, advising executive and C-suite stakeholders.
• Define and drive the Services client agenda based on a deep understanding of the client’s strategy and priorities.
• Anticipate client needs and proactively provide insights and solutions that deliver measurable business impact.
• Hold full accountability for sales, revenue, and margin performance aligned to Services growth targets.
• Originate, qualify, and convert advisory opportunities through a consultative sales approach.
• Lead proposal development, pricing, internal approvals, and contract negotiation with minimal oversight.
• Oversee complex advisory engagements, ensuring high standards of problem-solving and analytical rigor.
• Set the intellectual direction for engagements, including hypothesis-driven approaches and recommendation development.
• Ensure disciplined project governance, financial management, and risk mitigation across all engagements.
• Provide day-to-day leadership, coaching, and development for consulting teams.
• Contribute to performance management, feedback, and career development of team members.
• Contribute to the creation and evolution of Services intellectual capital and thought leadership.
• Model Mastercard’s leadership principles, including a client-first mindset and accountability for results.

Qualifications and Requirements

• A minimum of 10 years of experience in a relevant field.
• Demonstrated ability to independently originate, shape, sell, and deliver complex advisory engagements.
• Proven track record in achieving sales, revenue, and delivery targets.
• Experience serving as a trusted executive advisor to senior client leadership.
• Strong understanding of client strategy, operating environments, and performance priorities.
• Ability to manage pipeline health, re-engagements, and cross-functional contributions for sustained growth.
• Experience in leading and overseeing complex advisory engagements with a focus on quality and client value.
• Capability to provide leadership, coaching, and development to consulting teams.
• Contribution to intellectual capital, methodologies, and market-relevant thought leadership.

Corporate Security Responsibility

All individuals with access to Mastercard assets, information, and networks are responsible for information security. This includes adhering to Mastercard’s security policies, ensuring confidentiality and integrity of information, reporting suspected security violations, and completing mandatory security trainings.