Restaurant Supervisor (Fine Dining Experienced)📣 إعلان

About RISE Enterprise and the Role

RISE Enterprise is seeking a dedicated and experienced Restaurant Supervisor to join our team. This full-time role is ideal for a professional with a background in fine dining, ready to lead and manage daily restaurant operations. The successful candidate will play a pivotal role in maintaining high service standards and ensuring efficient shift execution.

Role Overview

The Restaurant Supervisor is responsible for overseeing shift operations, directing floor staff, and upholding exceptional standards in customer service, food safety, and operational efficiency. This is a hands-on position that bridges front-of-house activities with management, providing direct support to staff during peak periods and promptly resolving day-to-day operational challenges to ensure an outstanding dining experience for all guests.

Key Responsibilities

• Lead floor operations during shifts, ensuring prompt guest seating, smooth table turnaround, and attentive service delivery.
• Assign daily duties, conduct pre-shift briefings, and mentor junior floor staff to maintain high service standards.
• Greet guests, handle real-time complaints or special requests, and ensure an exceptional overall dining experience.
• Perform routine health, hygiene, and HACCP checks across dining and station areas, ensuring strict food safety compliance.
• Execute daily opening and closing procedures, secure premises, and reconcile shift register floats and POS cash reports.
• Assist with daily inventory counts, monitor station supplies, track waste, and communicate reorder needs to management.
• Coordinate daily shift coverage, assign meal breaks, and adjust station assignments based on customer volume.
• Assist in onboarding new front-of-house staff on POS operations, menu offerings, and standard service protocols.

Required Qualifications and Experience

• Minimum 2–3 years of supervisory or team-lead experience in a busy restaurant setting.
• Solid understanding of POS systems, basic inventory tracking, shift scheduling, and local food safety regulations.
• Fluent English communication skills are essential for this role.

Skills and Attributes

• Strong interpersonal and problem-solving skills to manage guest interactions and operational challenges effectively.
• Demonstrated ability to lead and mentor a team in a fast-paced environment.

Work Environment

This is a full-time position within a dynamic restaurant environment. The role requires physical stamina to manage long, fast-paced shifts effectively, ensuring continuous high-quality service.