Turndown Attendant

About the Turndown Attendant Role

Four Seasons Hotels (KSA) is seeking a Turndown Attendant to join its team in the Red Sea region. This full-time position is integral to maintaining the cleanliness, presentation, and overall comfort of guest rooms, ensuring an exceptional and personalized guest experience in line with Four Seasons standards. The role focuses on creating a pristine and welcoming environment for all guests.

Core Responsibilities

• Clean and self-inspect assigned guest rooms according to Four Seasons standards.
• Maintain cleanliness and order in both front-of-house and back-of-house areas, including service pantries.
• Report any maintenance issues, equipment malfunctions, or safety concerns promptly to supervisors.
• Handle guest items respectfully and responsibly; report and hand over any found items to Housekeeping immediately.
• Respect and maintain guest privacy, utilizing “Service In Progress” signage as appropriate.
• Ensure master key security and report any key loss immediately.
• Participate in scheduled deep cleaning assignments and special cleaning projects.
• Ensure correct stock levels and proper use of chemicals, tools, and housekeeping carts.
• Complete control lists and checklists as assigned by the supervisor.

Guest Engagement and Service Standards

• Offer friendly and genuine service to all guests and internal stakeholders.
• Respond promptly to guest requests, following through or escalating where appropriate.
• Take ownership of guest feedback and issues, seeking effective resolution.
• Support hotel promotions and services when engaging with guests.
• Maintain professional grooming and uniform standards at all times.
• Demonstrate professionalism, respect, and care in alignment with the Four Seasons Golden Rule.

Candidate Profile

• Previous housekeeping or hotel operations experience is preferred.
• Ability to work with strong attention to detail, efficiency, and consistency.
• Possess a professional demeanor with strong interpersonal and communication skills.

Work Expectations

• Physically fit and capable of performing repetitive tasks in a fast-paced environment.
• Must be flexible with scheduling and willing to work shifts, weekends, and holidays.
• Familiarity with safety protocols and chemical handling (MSDS) is preferred.

Application Information

Candidates who meet the above qualifications and are interested in this full-time Turndown Attendant position are encouraged to apply.