Reservations Agent📣 Job Ad

Join OUR HABITAS as a Reservations Agent!
OUR HABITAS, situated in Al Ula, is an experience-led global hospitality group dedicated to creating extraordinary experiences and fostering deeper human connections. We are focused on building and activating hotels in inspiring destinations worldwide, with a mission to positively impact people's lives through our unique social architecture approach.

Role Overview:
This full-time on-site position involves various responsibilities aimed at ensuring a seamless experience for our guests. As a Reservations Agent, you will:

• Handle phone reservations and manage receptionist duties.
• Provide exceptional customer service to all guests.
• Maintain effective communication with guests and team members on-site.

Qualifications:
The ideal candidate should possess:

• Strong phone etiquette and customer service skills.
• Experience in a similar role within the hospitality industry.
• The ability to manage reservations effectively.
• Excellent communication skills for interacting with guests and team members.

If you are passionate about hospitality and possess the necessary skills, we encourage you to apply today and be a part of our mission to create unforgettable experiences!

Join Our Team as a Barista!
At Our Habitas, you'll play a key role in creating memorable experiences for our customers. As a Barista, you will be responsible for preparing high-quality coffee and other beverages, providing outstanding customer service, and maintaining a clean and welcoming environment. Your creativity, attention to detail, and passion for coffee will help us deliver the exceptional service our customers have come to expect.

Key Responsibilities:

• Prepare and serve a variety of coffee and espresso-based drinks, teas, and other beverages.
• Ensure consistency and quality in every cup by following our established recipes and techniques.
• Engage with customers in a friendly and professional manner, taking orders and answering any questions they may have.
• Maintain a clean and organized workspace, including cleaning equipment, restocking supplies, and following sanitation guidelines.
• Operate coffee-making equipment such as espresso machines, grinders, and brewers with precision and care.
• Handle cash transactions and operate the point-of-sale system accurately.
• Assist with inventory management, including monitoring stock levels and placing orders as needed.
• Collaborate with team members to ensure efficient service and a positive work environment.
• Stay informed about coffee trends and continuously improve your knowledge and skills through training and practice.

Qualifications:

• Previous experience as a barista or in a similar role is preferred.
• Passion for coffee and a strong desire to learn more about coffee preparation and brewing techniques.
• Excellent customer service skills with the ability to engage and build rapport with customers.
• Strong attention to detail and the ability to work efficiently in a fast-paced environment.
• Ability to work flexible hours, including weekends and holidays.
• Basic math skills for handling cash transactions and operating the point-of-sale system.
• Ability to lift and carry heavy items, such as bags of coffee beans and milk containers.
• Positive attitude, reliability, and a strong work ethic.

Overview:
The Bartender is responsible for preparing and serving drinks to guests in a friendly, professional, and timely manner while providing exceptional customer service. The Bartender plays a key role in creating a positive atmosphere, ensuring that guests have a great experience in the bar or restaurant.
Key Responsibilities:

• Prepare and serve beverages to guests following established recipes and presentation standards.
• Craft signature non-alcoholic cocktails, creatively mixing and garnishing drinks based on guest preferences.
• Maintain an organized, clean, and well-stocked bar area, ensuring all equipment is ready for service.
• Ensure that drinks are served in a timely manner and that guest orders are accurately fulfilled.
• Greet guests in a warm, friendly, and professional manner, making them feel welcome at the bar.
• Take guest orders, provide recommendations, and answer questions about drinks, menus, and specials.
• Engage with guests to create a positive and lively bar experience, offering a personalized touch when appropriate.
• Handle guest inquiries, requests, and complaints with professionalism, ensuring guest satisfaction.
• Ensure that the bar is stocked with necessary supplies, including liquor, mixers, garnishes, and glassware.
• Monitor and replenish stock levels as required, collaborating with the Head Bartender to maintain inventory accuracy.
• Keep track of beverage consumption and usage, assisting with inventory checks and ordering supplies when needed.
• Follow all company policies for beverage handling, including proper storage, quality control, and portioning.
• Ensure the bar area is clean, including countertops, floors, and storage areas, at all times.
• Ensure that all guests are of legal drinking age and refuse service to intoxicated individuals.
• Process guest payments accurately, including cash, credit card transactions, and tabs.
• Maintain proper cash handling procedures, ensuring all transactions are accurately recorded.
• Work closely with servers, other bartenders, and kitchen staff to ensure smooth service and guest satisfaction.
• Assist in other bar duties, including setting up and cleaning the bar before and after service.
• Participate in team meetings, sharing ideas and collaborating on ways to improve the bar's service and guest experience.