Assistant Front Desk Manager Four Seasons Resort and Residences Red Sea at Shura Island

About Four Seasons and The Red Sea Destination

Four Seasons Hotels and Resorts is recognized for its commitment to luxury and guest experience, driven by a culture that values its team members. The company focuses on creating lasting impressions through genuine connections. The new Four Seasons Resort will be located on Shura Island within The Red Sea destination, situated along the western coast of the Kingdom of Saudi Arabia, between the cities of Umluj and Al Wajh. This destination emphasizes sustainable practices, renewable energy, and extensive conservation zones, offering a range of leisure and lifestyle facilities.

The Four Seasons Resort at Red Sea Shura Island

The Four Seasons Resort on Shura Island will feature approximately 149 rooms and suites, all with views of white sand beaches and clear waters. The property will include six restaurant and lounge outlets, meeting and events spaces, a marine discovery center, and a Kids for All Seasons area. Guests will have access to a full-service spa with a hammam, tennis courts, three outdoor pools with cabanas, and two distinct beaches for families and adults, catering to both relaxation and water activities.

Role Overview: Assistant Front Desk Manager

Four Seasons Red Sea Shura Island is seeking an Assistant Front Desk Manager to join its team. This full-time role involves supporting the Front Office Manager in daily operations and ensuring exceptional guest experiences. The position requires 2-5 years of relevant experience and focuses on delivering genuine care and warm hospitality.

Key Responsibilities

• Supervise the Front Desk team to ensure efficient guest check-in and check-out procedures.
• Support the Front Office Manager in managing daily operations, scheduling, team development, and service standards.
• Resolve guest concerns and requests promptly with genuine care and effective service recovery.
• Ensure all guest preferences and special requests are accurately recorded and communicated across departments.
• Oversee training and mentoring of Guest Services Agents and support team members in daily duties.
• Assist in the development of front desk procedures and systems in preparation for the resort opening.
• Collaborate with Housekeeping, Concierge, Guest Experience, and other departments to ensure a seamless guest journey.
• Handle VIP arrivals and special occasions with personalized attention and elevated service.
• Monitor guest satisfaction scores and contribute to strategies for continuous improvement.

Qualifications and Experience

• A minimum of 2-5 years of experience in a similar role within the hospitality industry.
• Demonstrated ability to supervise and mentor a team.
• Experience in managing daily front office operations.
• Strong problem-solving skills and a guest-focused approach.

Work Environment and Culture

The Assistant Front Desk Manager will work in a full-time capacity at the Four Seasons Resort on Shura Island, located between Umluj and Al Wajh. The role is part of a team dedicated to attracting, developing, and retaining talented professionals to deliver the Four Seasons service standard.