Retail Operations Manager

Bachelor of Commerce capable of organizing work and studying the needs of the factory and the market

About the job
Kerten Hospitality (KH) is an end-to-end lifestyle hospitality operator creating bespoke destinations, experiences, and communities while optimising operations and driving profitability for savvy investors with a strong commitment to sustainability. KH transforms destinations through impactful partnerships with Food & Beverage, Retail, Entertainment, Art and Wellness brands with a focus on building Ecosystems, and unique community-centric destinations, which connect International & local travellers. The Group’s current pipeline includes projects in numerous countries in the Middle East, Europe, and North Africa region.

ABOUT THE PROPERTY
Dar Tantora, The House Hotel – An earth-built community in AlUla. With its labyrinth of tightly packed streets, hundreds of mud-brick buildings, and a colossal watchtower fort, Dar Tantora, The House Hotel, is situated in the heart of AlUla’s Old Town, one of Saudi Arabia's most impressive heritage sites.

KEY RESPONSIBILITIES

• Continuously monitor and review sales production. Adjust sales activities, account coverage, and sales priorities to ensure that goals are consistently met.
• Optimise room utilisation by assessing the demand and supply for rooms.
• Establish account qualification criteria using market research and telemarketing resources. Identify priority accounts and assign sales responsibilities to ensure optimal coverage.
• Propose and oversee the setup of a robust sales administration system covering portfolio and database management. Audit the system regularly and monitor its maintenance to meet the sales team’s needs.

CONNECTION

• Coordinate close, frequent, and open communication with Corporate Sales & Marketing and sister properties.
• Lead, manage, and motivate an effective team of sales professionals. Establish team sales goals and allocate key accounts to each member.
• Perform market research on target audiences to determine the best ways to reach customers and develop lasting relationships.

INNOVATION

• Identify opportunities for improvement in sales operations.
• Stay updated on industry trends and best practices, incorporating relevant innovations into operations.

CURATION

• Maintain relationships with media vendors and publishers to ensure collaboration in promotional activities.
• Organize and oversee advertising/communication campaigns (social media, TV etc.), exhibitions, and promotional events.

LEADING THE WAY

• Collaborate with managers in preparing budgets and monitoring expenses.
• Implement initiatives to enhance efficiency and profitability, ensuring the sales team remains competitive in the market.

EXPERIENCE & SKILLS

• Previous experience in KSA Luxury Market and leading a sales team to achieve budgeted sales goals.
• Bachelor’s degree in related field is preferred.
• Excellent communication skills for coordinating, as well as maintaining key account relationships.
• Strong ability to develop and execute strategic sales plans.
• Expertise in market research, account qualification, and identifying market segments.
• Proficient in MS Office and sales software (* CRM).
• Familiarity with social media and web analytics (* Web Trends).

JOINING OUR TEAM MEANS

• Competitive Compensation: A rewarding package tailored to your experience.
• Career Growth: Opportunities for advancement within our dynamic organisation.
• Inclusive Environment: A vibrant and inclusive workplace that encourages collaboration.