IT Help Desk

About the Role

Integrated Solutions Tawantech is seeking an IT Help Desk Specialist to join our team. This full-time position involves providing essential technical support to users, managing IT incidents, and ensuring the timely resolution of technical issues within our operations.

Role Overview

The IT Help Desk Specialist will serve as the first point of contact for technical inquiries, playing a critical role in maintaining operational efficiency. This position requires a proactive approach to problem-solving and a commitment to high-quality user support.

Key Responsibilities

• Provide first-line technical support for hardware, software, applications, and connectivity issues.
• Receive, log, prioritize, and track incidents and service requests using the IT ticketing system.
• Troubleshoot technical issues and escalate complex incidents to appropriate teams when necessary.
• Follow up on incidents to ensure timely resolution and compliance with Service Level Agreements (SLAs).
• Maintain accurate ticket records, documentation, and incident reports.
• Coordinate with internal teams and external vendors as required to resolve technical issues.

Qualifications and Experience

• Bachelor’s degree in Information Technology, Information Systems, Computer Science, or a related field.
• 2 to 5 years of relevant experience in IT Help Desk, IT Support, Technical Support, or IT Operations roles.

Work Type

This is a full-time position.

Application Process

We invite qualified candidates to apply for this role. Salary details will be discussed during the interview process.