Mgr Security & Safety

About the Role

Marriott Hotels & Resorts is seeking a Mgr-Security & Safety to manage the daily functions of the department. This full-time role focuses on ensuring the protection of property assets, employees, and guests, while maintaining compliance with legal requirements and standard operating procedures. The position also emphasizes achieving guest and employee satisfaction within the operating budget.

Key Responsibilities

• Administer fire prevention programs and emergency preparedness in collaboration with the Director of Engineering.
• Conduct hazard and risk assessments, including quarterly OSHA/SAFETY audits, incident tracking, and hazard abatement.
• Develop and implement detailed "shut down" procedures to secure all property areas.
• Ensure compliance with applicable laws and safety regulations, and follow proper key control guidelines.
• Maintain and inspect all CCTV equipment, alarmed doors, and duress alarms through monthly checklists and patrol inspections.
• Oversee all loss prevention operations, including patrol processes, emergency response, and investigations for guest and employee incidents.
• Manage the shipping and receiving process, electronic key systems, and manager-on-duty responsibilities.
• Oversee the Accident Prevention Committee and the first aid program for guests and employees.
• Monitor and control risk through action plans, and manage the claims process to protect company assets.
• Communicate safety procedures, ensure employee understanding, and monitor related processes.
• Foster teamwork and strong inter-departmental relationships to deter crime.

Guest and Employee Relations

• Handle complaints, settle disputes, and resolve grievances and conflicts.
• Provide personal assistance, medical attention, or emotional support to coworkers and guests as needed.
• Ensure exceptional customer service by meeting quality standards and customer expectations.
• Inspect and critique the performance of the loss prevention department to maintain high professionalism and service.

Leadership and Development

• Lead, influence, and encourage others using interpersonal and communication skills.
• Serve as a role model by demonstrating appropriate behaviors and advocating sound financial/business decision-making.
• Identify educational needs, develop formal training programs, and instruct staff in emergency procedures.

Qualifications and Experience

• 2-5 years of experience in security and safety management.
• Ability to maintain logs, certifications, and documents as required by law and SOPs.
• Proficiency in analyzing information and evaluating results to solve problems effectively.

Additional Duties

• Develop and maintain liaison with local law enforcement and emergency services.
• Inform and update executives and peers on relevant information in a timely manner.
• Provide information to supervisors and co-workers through various communication channels.