Network & Collaboration Senior Specialist

About the Role

Master-Works, through its subsidiary SOOR, is seeking a Network & Collaboration, Senior Specialist. This full-time role involves supporting network infrastructure, communication systems, and collaboration platforms to ensure reliable connectivity and communication services. The position requires 5-10 years of relevant experience.

Key Responsibilities

• Design, implement, and maintain enterprise LAN, WAN, WLAN, SD-WAN, and data center network infrastructure.
• Design, deploy, and optimize enterprise wireless networks, ensuring seamless connectivity, coverage, capacity, and performance.
• Configure and support routing and switching technologies using Cisco, Aruba, Juniper, or equivalent platforms.
• Implement and manage Network Access Control (NAC) solutions to enforce secure device authentication, user access policies, and network segmentation.
• Deploy, configure, and troubleshoot VoIP and Unified Communications infrastructure, including IP telephony, SIP, QoS, and voice gateways.
• Manage wireless controllers, access points, RF optimization, roaming, guest wireless, and authentication services.
• Monitor network and voice performance, proactively identifying and resolving issues to ensure maximum availability.
• Lead network infrastructure projects, including branch connectivity, headquarters deployments, migrations, and technology upgrades.
• Develop and maintain network diagrams, documentation, operational procedures, and technical standards.
• Coordinate with vendors, ISPs, and service providers to resolve technical issues and implement new solutions.
• Support and manage Aruba Wireless Controllers and Huawei Wi-Fi 7 environments.

Account Growth and Commercial Support

• Manage and develop client accounts by identifying opportunities for cross-selling and up-selling additional services and solutions.
• Act as a trusted advisor to clients, building long-term relationships and ensuring high customer satisfaction and retention.
• Collaborate with the sales team to support new business opportunities.

Qualifications and Requirements

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
• 5 years of experience in IT projects.
• Familiarity with project management methodologies.
• Proficiency in project tracking tools.
• Strong organizational and multitasking abilities.
• Excellent written and verbal communication skills.
• Strong attention to detail and follow-through.
• Fluent in English (spoken and written).