Reservation Manager / Reservation Assistant Manager📣 Job Ad

About the Opportunity

Hilton is seeking a Reservation Manager / Assistant Manager to join its team in Saudi Arabia. This full-time position requires 5-10 years of experience in reservations, revenue, or hotel operations. The role is central to managing the hotel’s reservations operations and leading the reservations team.

Role Purpose

The Reservation Manager / Assistant Manager is responsible for overseeing the group sales and planning functions within the hotel. This position involves managing and leading the reservations team to ensure efficient operations and to deliver memorable experiences for every guest. The role contributes to maintaining high hospitality standards through effective reservation management.

Key Responsibilities

• Support daily reservations operations, including managing room inventory and availability, group blocks and rooming lists, cut-off dates, rate restrictions, occupancy strategies, and system usage.
• Coordinate group reservations by processing rooming lists, billing requirements, and special requests, and facilitating communication of relevant information between meeting planners, housing bureaus, and internal departments.
• Assist with revenue optimization through monitoring reservations activity and supporting rate and occupancy strategies to maximize revenue.
• Provide reservations support by handling reservation requests and offering service to team members and customers as needed.
• Support departmental operations, including assisting with projects, preparing reports, and providing administrative support to reservations leadership.
• Inspire and develop the team by supervising team members, monitoring performance, providing coaching, and fostering a positive and productive work environment.

Required Qualifications and Experience

• Proven experience in reservations, revenue, or hotel operations, ideally in a leadership capacity.
• Proficiency in hotel systems such as OnQ PM, R&I, Delphi, and IDeaS GRO v3.
• Proficiency in Microsoft Office Suite.

Essential Skills and Attributes

• Strong administrative, organizational, and time management skills.
• Excellent communication and presentation skills, both written and verbal.
• High attention to detail with the ability to manage multiple priorities effectively.
• A commercial mindset with the ability to identify and act on revenue opportunities.
• A positive, adaptable attitude demonstrating commitment to team success and guest satisfaction.

Work Environment

This is a full-time position based in Saudi Arabia, offering an opportunity to contribute to Hilton's operational excellence and guest satisfaction within a dynamic hotel environment.