Clinical Application specialist Southern Region (Point of Care)

About the Role

Danaher is seeking a Clinical Application Specialist for the Southern Region (Point of Care) in Abha. This full-time role involves providing comprehensive clinical, technical, and application support for Radiometer solutions throughout the customer journey. The specialist will engage in pre-sales activities, product demonstrations, installation, validation, user training, troubleshooting, and post-go-live follow-up, acting as a key partner to various internal teams to ensure successful customer adoption and satisfaction.

Product Scope

The role covers Radiometer Diagnostics solutions, including but not limited to:

• Blood Gas Analyzers
• Immunoassay
• Sampling Devices
• Data Management System
• AQURE Middleware

Key Responsibilities

• Support the sales team during customer meetings, opportunity development, product demonstrations, evaluations, and trials.
• Deliver structured training on product operation, maintenance, sampling, workflow usage, and clinical interpretation.
• Support customers during installation verification, validation, and go-live preparation, ensuring compliance.
• Identify and troubleshoot application-related issues, including instrument, sampling, user error, middleware, and workflow challenges.
• Conduct follow-up visits or calls after installation and go-live to review system performance and customer feedback.
• Lead or support product application and marketing activities within the region, identifying market opportunities.

Qualifications and Requirements

• Bachelor’s degree in Clinical Laboratory Science, Biomedical Science, Biotechnology, Biomedical Engineering, or a related scientific discipline.
• Minimum of 5 years of experience in clinical application, product application, diagnostics, laboratory, POCT, or IVD-related roles.
• Previous experience in sales support or product application support is required.
• Strong experience in Diagnostics, Laboratory, or Point-of-Care Testing is essential.
• Strong understanding of the sales process, from lead generation to customer retention.

Key Stakeholders

This role involves collaboration with various internal and external stakeholders to ensure successful outcomes and strong customer relationships.

• Internal: Sales Team, Business Managers, Service Team, IT Team, Marketing Team, Regional Leadership, Cross-functional Support Teams.
• External: Laboratory Managers, Clinicians, End Users, Biomedical Teams, Hospital IT Teams, Tender and Contract Departments, Key Decision Makers in major accounts.