OTR Supervisor

About Amazon

******* is a customer-centric company focused on providing a wide selection, low prices, and convenience to online shoppers. The company operates as a world-class e-commerce platform, driven by innovation to improve the lives of shoppers and sellers globally.

Role Overview

Amazon is seeking an OTR Supervisor to join its Delivery Stations in Abha, Asir. This full-time position involves managing last-mile delivery operations to ensure packages reach customers safely, on time, and according to quality standards. The role contributes to the development of customer service within the company's e-commerce platform.

Key Responsibilities

• Ensure team safety and promote Amazon's Health and Safety standards.
• Lead and manage Delivery Associates and last-mile delivery operations.
• Monitor and drive On-The-Road performance metrics, including OTD, DDS, DOT, and delivery success rates.
• Uphold Amazon's standards for delivery quality and customer experience.
• Resolve real-time routing, dispatch, and delivery challenges to ensure on-time performance.
• Work to improve and streamline OTR processes and reduce delivery defects.
• Share and promote best practices with colleagues and the network.

Core Daily Tasks

• Conduct daily follow-up with vendors on the onboarding process.
• Facilitate the onboarding process with external contractors.
• Manage incentives.
• Perform uniform auditing and inventory management.
• Handle daily operational communications with DSP POCs and escalate issues to owners as needed.
• Address Delivery Service Partner (DSP) Delivery Associate (DA) callouts on day-to-day topics.
• Arrange and follow up on DAY0 attendance.

Work Requirements

• Ability to work a flexible schedule, shift, or work area, including weekends, nights, and/or holidays.
• Commitment to working 40 hours per week, with overtime as required.