Guest Experience Expert

About the Role

Marriott International is seeking a Guest Experience Expert to join the team in Al Khobar. This full-time position focuses on creating memorable and unique experiences for guests throughout their stay, extending beyond standard check-in and check-out procedures. The role requires 0-1 years of experience and involves taking initiative to provide a wide range of services.

Key Responsibilities

• Process operational needs efficiently.
• Address guest requests promptly and effectively.
• Complete necessary reports accurately.
• Share information about local attractions and highlights with guests.
• Assist guests with loading and unloading vehicles.
• Transport luggage to and from guest rooms or designated bell areas.

Operational Duties and Standards

• Maintain a safe workplace environment.
• Adhere to all company policies and procedures.
• Ensure confidentiality of sensitive information.
• Protect company assets from damage or loss.
• Uphold established quality standards in all tasks.
• Ensure professional appearance, uniform, and communication at all times.

Physical Requirements

The role requires physical activity including moving, lifting, carrying, pushing, pulling, and placing objects. Candidates must be able to handle objects weighing up to 50 pounds without assistance and up to 100 pounds with assistance. This also includes reaching overhead and below the knees, bending, twisting, pulling, and stooping.

Work Environment

Guest Experience Experts will be required to be on their feet and moving for extended periods, including standing, sitting, or walking. The role involves navigating through narrow, confined, or elevated spaces, as well as using stairs and/or service ramps.

About the Team

This position is part of the Marriott Executive Apartments team, which provides temporary housing solutions designed to feel like home for business travelers in major cities globally. Joining Marriott Executive Apartments means becoming part of the broader Marriott International portfolio of brands, dedicated to helping guests adapt to new locales and feel comfortable while away from home.