Training and Quality Manager (Saudi only)

📣 إعلان

منذ يوم واحد

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	الخبر

وصف الوظيفة

About the Role

Kempinski Hotels is seeking a Training and Quality Manager to join their team in Al Khobar, Eastern region. This full-time position is responsible for overseeing training initiatives and ensuring quality standards are met across operations. The role requires 5-10 years of relevant experience.

Key Responsibilities

Develop and implement the annual training plan based on operational needs, audit findings, and guest feedback.
Deliver orientation, service culture, and skills training; coach departmental trainers and maintain comprehensive training records.
Coordinate internal quality audits and brand assessments, monitor service standards, and report findings to management.
Analyze guest satisfaction results and recurring complaints; agree on corrective actions with department heads and track their completion.
Lead quality improvement meetings and verify that corrective actions enhance the guest experience.
Monitor training participation, learning outcomes, and quality indicators; provide regular reports and manage the training budget effectively.

Required Experience and Skills

Candidates for this role must possess 5-10 years of experience and demonstrate proficiency in the following areas:

Training needs analysis, annual training planning, and program delivery.
Quality assurance, service audits, and brand standards compliance.
Guest feedback analysis, root cause analysis, and continuous improvement methodologies.
Stakeholder communication, presentation skills, and budget management.