Credit Controller

About the Role of Credit Controller

Atlas Copco is seeking a Credit Controller to join their team in Al Khobar, Eastern Region. This full-time role is central to ensuring professional and efficient credit control and collections procedures within the company. The Credit Controller will be responsible for building and maintaining strong relationships with customers to facilitate timely payments and manage debt recovery effectively.

Key Responsibilities

• Implement and improve collection processes and procedures, including managing debt recovery, negotiating payment plans, and resolving invoice payment issues.
• Resolve internal and external account queries regarding outstanding balances and prepare customer statements of accounts as needed.
• Evaluate new credit requests, including checking credit ratings, and advise on appropriate credit limits.
• Analyze and control customer debts, identify areas for action, and recommend credit control strategies.
• Collaborate with the Regional Business Controller, Collectors, Saudi & Kuwait Regional Manager, and the Sales Team to manage customer debts and ensure timely payments.
• Communicate regularly with customers, including client visits for payment collection and tracing missing debts.
• Provide month-end and ad-hoc reports, supervise and conduct reconciliations, and propose write-offs in coordination with relevant Sales Engineers.
• Focus on developing a customer care-driven culture and support improvements in rental and service response.
• Contribute to the competence development of the collectors' team and efficient credit processes management.
• Optimize processes for maximum efficiency, with a focus on innovation, connectivity, and digitalization.

Required Experience and Skills

• 2-5 years of experience in a relevant credit control or collections role.
• Demonstrated leadership and people management skills.
• A customer-centric approach, understanding customer needs and striving to exceed expectations.
• Ability to work as a team player and interact effectively with team members, customers, and stakeholders.
• A proactive approach to problem-solving and the ability to translate mission into strategy and action.
• Methodical and structured in planning, organizing, prioritizing, assessing, adapting, and delivering results.
• Resilience to cope with change in a dynamic digital landscape.
• An innovative mindset, embracing and promoting digital transformation.
• Open-mindedness with a global perspective, curious to learn new perspectives.

Work Environment and Culture

The Credit Controller will operate in an environment that fosters open communication, fairness, and respect. The role emphasizes continuous development of a customer care-driven culture and operational excellence. Candidates should align with Atlas Copco's core values of Commitment, Interaction, and Innovation.