IT Support Engineer ( / On Call)

About the Role

Sky Systems is seeking an IT Support Engineer for a part-time, on-call independent contractor opportunity in Al Khobar, Eastern Region. This role involves responding to service tickets as they arise, requiring flexibility and availability to address IT infrastructure support needs.

Key Responsibilities

• Provide IT Infrastructure field support, including troubleshooting hardware, software, and operating system issues while adhering to warranty and security compliance.
• Install, troubleshoot, and repair desktops, printers, laptops, and other computer peripherals, as well as desktop applications.
• Perform smart hand activities for enterprise LAN and WAN setups under instruction.
• Offer desk-side support and PC break/fix services, including basic administration of Windows OS, and preferably MAC/Linux OS.
• Provide smart hand support for peripheral and networking hardware such as monitors, keyboards, mice, printers, routers, switches, and firewalls.
• Troubleshoot system and network issues using deductive reasoning, including resolving end-user network cabling problems.
• Analyze repeat calls and develop preventive actions for recurring issues.
• Manage problem resolution effectively.

Technical Requirements

• Minimum of 2 to 3 years of experience in IT Infrastructure field support.
• Proficiency in installing and troubleshooting various hardware and software components.
• Basic understanding of enterprise LAN and WAN concepts.
• Ability to lift and move computer equipment weighing up to 50 lbs.
• Expertise in desk-side support and PC break/fix.
• Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
• Experience with ticketing tools such as ServiceNow or Remedy.
• Preferably an Associate Degree in Electronics and CompTIA A+ Certification.
• Other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client) are a plus.

General Skills and Attributes

• Excellent written and oral communication skills for interaction with clients and management.
• Strong customer management skills and ability to interact with customers at various levels.
• Driven, result-oriented, and passionate about the work.
• Ability to work independently or as part of a team with minimal supervision.
• Proactive ownership and a sense of urgency in completing tasks and meeting deadlines.

Work Arrangement

This is a part-time, on-call independent contractor position. Candidates must be available to work flexible schedules based on service ticket requirements.