CCTV CONTROLLER

About the Role

Sheraton is seeking a CCTV Controller to join their team in Dammam. This full-time position involves ensuring the safety and security of the property through vigilant monitoring and response. The role requires 0-1 years of experience.

Key Responsibilities

• Patrol all areas of the property and assist guests with room access.
• Monitor Closed Circuit Televisions, perimeter alarm systems, duress alarms, and fire life safety systems.
• Lock property entrances as required and conduct daily physical hazard inspections.
• Respond to accidents, administer first aid/CPR, or contact EMS as necessary.
• Assist guests and employees during emergency situations.
• Notify appropriate individuals in the event of accidents, attacks, or other incidents.
• Defuse guest/employee disturbances and call for outside assistance if required.
• Complete incident reports for all Security/Loss Prevention related incidents.
• Handle interruptions and complaints, and resolve safety hazard situations.
• Escort unwelcome persons from the property without disrupting operations.
• Respond to scenes of vehicle accidents/thefts and call for assistance using proper code responses.
• Complete a Loss Prevention shift summary/daily activity report.
• Maintain confidentiality of all Security/Loss Prevention and property reports/documents, releasing information only to authorized individuals.
• Conduct investigations, gather evidence, and interview relevant parties.

Workplace Conduct and Compliance

• Adhere to all company policies and procedures.
• Report accidents, injuries, and unsafe work conditions to management.
• Complete required safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge guests according to company standards, anticipating and addressing service needs.
• Assist individuals with disabilities and thank guests with genuine appreciation.
• Communicate using clear and professional language, preparing and reviewing written documents accurately.
• Develop and maintain positive working relationships and support team goals.
• Comply with quality assurance expectations and standards.

Physical Requirements

• Ability to stand, sit, or walk for extended periods or an entire work shift.
• Read and visually verify information in various formats (*, small print).
• Visually inspect tools, equipment, or machines to identify defects.
• Enter and locate work-related information using computers and/or point-of-sale systems.
• Move at a speed required to respond to work situations (*, run, walk, jog).
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Move through narrow, confined, or elevated spaces.
• Move over sloping, uneven, or slippery surfaces, as well as up and down stairs and/or service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Qualifications

• Education: High school diploma or *** equivalent.
• Related Work Experience: No related work experience required.
• Supervisory Experience: No supervisory experience required.
• License or Certification: None specified.

Additional Information

This role may require additional licensing or registration requirements depending on state regulations. The CCTV Controller will perform other reasonable job duties as requested by Supervisors.