Field Service Representative

About Nalco Water, An Ecolab Company

Nalco Water, an Ecolab company, provides innovative solutions for water treatment and disinfection across various industries, including food & beverage, mining, and manufacturing. The company focuses on helping customers reduce, reuse, and recycle water while protecting systems and equipment. Nalco Water aims to drive efficiency, sustainability, and performance through technical expertise and smart technology.

Role Summary

Nalco Water is seeking a Field Service Representative to support water treatment and disinfection systems. This full-time position is based in Dammam and requires 2-5 years of experience. The role involves working independently in the field, building customer relationships, and delivering solutions that protect resources and improve operational performance.

Responsibilities

• Provide service and support for cooling tower cleaning and water disinfection.
• Offer technical support to customers and escalate complex challenges as needed.
• Develop strong relationships with customers and promote best practices.
• Ensure full compliance with safety policies and procedures.
• Execute required chemistry tests, log and report data, and maintain product inventories at customer accounts.
• Provide routine service support to Sales Representatives in strategic district accounts to implement customer system assurance plans.
• Identify and resolve customer pain points, escalating issues when necessary.

Role Attributes

This role operates in a hands-on environment, offering autonomy with support. The Field Service Representative will contribute to customers' sustainability goals and asset protection. Access to industry-leading training and development programs is provided.

Physical Requirements

• Ability to lift up to 50 pounds.
• Exposure to hot, cold, noisy, or dirty environments.
• Physical activities include stooping, kneeling, crouching, reaching, balancing, walking, standing, and climbing.

Ecolab is committed to providing reasonable accommodation to qualified individuals with disabilities.

Experience Required

Candidates should have 2-5 years of relevant experience for this Field Service Representative position.