Field Service Representative

📣 إعلان

منذ ساعة واحدة تقريباً

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	القصيم

وصف الوظيفة

About the Role

Nalco Water, an Ecolab Company, is seeking a Field Service Representative for its Energy Services group. This full-time position is based in Riyadh and Al Qassim, and requires 2-5 years of relevant experience. The Field Service Representative will be primarily responsible for providing contractual services and offering problem-solving support to customers regarding their products, applications, and solutions.

Key Responsibilities

Solve complex, multi-disciplinary problems.
Lead in maintaining and distributing troubleshooting guides and bulletins to relevant departments.
Prepare reports detailing problems and solutions to initiate corrective product modifications or recommend process changes.
Conduct site surveys and product/application audits.
Manage inventory of chemical delivery systems.
Collect samples for chemical program monitoring.
Deliver chemicals to customers as needed.
Conduct field evaluations of new products and lead pre-trial surveys for site visits.
Interact with internal and external customers and resources.
Maintain accurate records based on information gathered during trials and surveys.
Create troubleshooting service guides and bulletins for existing products.
Coordinate and manage sampling and inventory schedules.
Coordinate the implementation of solutions with customers.
Assist sales in preparing business proposals.
Participate in design reviews, new application evaluations, and start-ups.
Assist in critiquing product serviceability, performance, and reliability.
Provide expert technical service to customers across major applications.
Mentor other Service Representatives.
Support and commit to the team's Quality Improvement Process.
Promptly report all incidents, accidents, injuries, or applicable near misses to management.
Provide on-site field service, both remotely and in person.

Work Environment and Benefits

This role offers a flexible, independent work environment where the Field Service Representative will manage a monthly schedule. Employees gain access to best-in-class resources, tools, and technology, and benefit from a company culture that prioritizes safety, including comprehensive safety training and personal protection equipment. The position includes a competitive base salary and benefits package from the first day of employment, covering medical, dental, vision, matching 401k, company-paid pension, stock purchase plan, and tuition reimbursement.