Senior OSS Support Engineer (Kubernetes / K s)

About the Role

Comarch is seeking an experienced and proactive Senior OSS Support Engineer (Kubernetes / K8s) to join its technical operations team in Dammam. This full-time role involves providing advanced (L2) technical support to clients, primarily major telecom and network operators. The successful candidate will be responsible for analyzing and resolving complex software issues, managing application deployments in modern cloud and Kubernetes (K8s) environments, and ensuring strict adherence to Service Level Agreements (SLAs).

Key Responsibilities

• Provide high-quality L2 technical support to customers, investigating and resolving software errors reported by operator technical staff.
• Manage bugs from test environments, perform occasional retests of bugfixes, and handle incoming tickets while monitoring their status to ensure SLA compliance.
• React swiftly to events and alerts detected by monitoring systems to prevent service disruptions.
• Oversee application and data management, including the installation of full software releases, single patches, and hotfixes across cloud and Kubernetes platforms.
• Manage and coordinate tasks, shift schedules, and daily work distribution within the local technical support group.
• Maintain close cooperation with the Production, Research & Development (R&D), and Delivery departments to escalate issues and improve product quality.
• Create, maintain, and update comprehensive technical documentation describing problem-solving processes and standard operating procedures (SOPs).

Required Qualifications and Experience

• Extensive OSS Experience: Deep, hands-on experience with Operations Support Systems (OSS) software, with a mandatory focus on Fault Management, Performance Management, and Service Desk operations.
• Cloud & Kubernetes Mastery: Mandatory, hands-on production experience and deep operational knowledge of modern cloud environments and container orchestration using Kubernetes (K8s), including pod/cluster diagnostics and troubleshooting.
• Support Domain Expertise: A proven professional background working within a Support Domain (*, NOC, Application Teams, or Systems Integrator).
• Telco Network Knowledge: Strong, foundational knowledge of Telco Networks and telecom industry operations (gained on either the operator or vendor side).
• ITIL Certification: An active, valid ITIL certificate is strictly required.
• Leadership & Coordination: Experience managing a small team or actively coordinating work, tasks, and shifts within a technical group.
• Technical Troubleshooting: Strong root-cause analysis skills involving SQL, Linux, system logs, APIs, and scripting.
• Education: A University Degree in Computer Science, Software Engineering, Computer Engineering, or Telecommunications Engineering.
• Language: Fluency in English (written and spoken).

Location and Work Environment

This role is based in Dammam, and candidates must either reside in Dammam or be open to relocation. The position involves working within a small, dedicated technical team, acting as a bridge between support operations and the R&D/Delivery departments.

Application Process

Candidates interested in this Senior OSS Support Engineer position at Comarch are encouraged to apply. Salary details will be discussed during the interview process.