Customs Clearance Agent

About ***

JD Logistics, a division of ***, operates as a leading technology-driven provider of supply chain and logistics solutions. The company leverages expertise in automation, smart fulfillment, and data intelligence to deliver end-to-end logistics services. Its integrated networks encompass warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring efficiency and precision across all stages.

The Role of Customs Clearance Agent

JD Logistics is seeking a Customs Clearance Agent to join its team in Dammam, Eastern Province. This full-time role involves managing customs operations and clearance processes for import and export shipments, ensuring compliance and timely release. The agent will be responsible for daily operations on various customs platforms and coordinating with multiple stakeholders.

Key Responsibilities

• Manage customs operations and clearance processes for KSA import and export shipments, ensuring timely, accurate, and compliant declaration and release.
• Handle daily operations on customs platforms such as Fasah and Bayan, including declaration submission, shipment status tracking, duty/tax calculation, and release management.
• Review customs documents and information, including commercial invoices, packing lists, HS codes, declared value, and country of origin, to ensure accuracy and completeness.
• Coordinate and follow up on relevant regulatory approvals through SABER, SFDA, CITC, GACA, and other government platforms as required.
• Handle customs clearance issues, including customs inspections, missing documents, declaration discrepancies, shipment holds, and other exceptions, ensuring timely resolution and closure.
• Collaborate with Sales, Operations, Warehouse, Transportation, Finance, customers, and other stakeholders to resolve customs-related issues and support business operations.
• Monitor updates to KSA customs regulations and relevant government requirements, identify potential compliance risks, and ensure appropriate actions are taken.
• Track customs operational data and key performance indicators, and participate in process improvement initiatives to enhance clearance efficiency.
• Perform other customs operations-related duties assigned by management.

Required Experience

Candidates for this position should possess 2-5 years of relevant experience in customs operations and clearance processes.

Work Environment

The successful candidate will join the JINGDONG Logistics team, which operates in a fast-paced and dynamic environment. The team emphasizes collaboration, ownership, and a commitment to delivering high-quality results.