Front Office Supervisor

About the Role

Hilton is seeking a Front Office Supervisor to join its team in Dammam, Eastern region. This full-time role involves overseeing daily front office operations and ensuring memorable guest experiences. The supervisor will lead the front office team, manage day-to-day tasks, and resolve guest inquiries to maintain high standards of hospitality.

Key Responsibilities

• Supervise the front office team in performing all procedures, including check-ins, check-outs, and guest service delivery.
• Lead day-to-day team operations, which includes creating schedules, assigning tasks, conducting pre-shift meetings, and providing training and feedback.
• Respond to guest inquiries and concerns directly, and support team members in handling complex or escalated issues.
• Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency.
• Manage special projects and lead department initiatives or ad-hoc assignments as required.

Qualifications and Experience

Candidates should possess 5-10 years of relevant experience. Success in this role is guided by Hilton's core values, which include a commitment to Hospitality, acting with Integrity, demonstrating Leadership, fostering Teamwork, exhibiting Ownership, and maintaining a focus on the Now.

About Hilton

Hilton is a global leader in hospitality, recognized for its workplace culture and commitment to providing exceptional experiences for both guests and team members. The company has received repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. Hilton focuses on its founding vision to fill the earth with the light and warmth of hospitality, setting new standards for the future of travel.

Work Environment

This is a full-time position located in Dammam, Eastern region. Hilton supports career development and offers a professional environment for team members to grow within the hospitality industry.

Application Process

Interested candidates are encouraged to apply to join Hilton and contribute to its mission of delivering exceptional guest experiences.