Front Office Supervisor

About the Role

Hilton is seeking a Front Office Supervisor to join its team in Saudi Arabia. This full-time role involves overseeing daily front office operations and ensuring a high standard of guest service. The supervisor will be responsible for leading the front office team and contributing to memorable guest experiences.

Key Responsibilities

• Supervise the front office team in performing all daily procedures, including guest check-ins, check-outs, and service delivery.
• Manage day-to-day team operations, which includes creating schedules, assigning tasks, conducting pre-shift meetings, and providing training and feedback.
• Lead guest issue resolution by responding to inquiries and concerns directly, and supporting team members with complex or escalated issues.
• Monitor guest traffic in the lobby and adjust team coverage to maintain service efficiency.
• Lead department initiatives and handle ad-hoc assignments as special projects.

Qualifications and Experience

• Candidates should possess 5-10 years of relevant experience.
• Demonstrated ability to supervise and lead a team in a front office environment.
• Experience in guest service and issue resolution.

About Hilton

Hilton is a global leader in hospitality, recognized for its workplace culture and commitment to guest experiences. The company has received repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. Hilton focuses on providing a supportive environment for its Team Members and setting standards for the future of travel.

Work Environment

This is a full-time position within the Hotels team in Saudi Arabia. Hilton supports career development for its team members, whether they are starting their careers or exploring new opportunities within the hospitality sector.