Account Manager

About the Role

THIQAH is seeking an Account Manager to join its team in Riyadh, Saudi Arabia. This full-time role is responsible for managing and developing strategic relationships with government and private-sector clients within THIQAH's Commercial Sector portfolios. The Account Manager will focus on driving revenue growth, strengthening client relationships, ensuring client retention, and identifying new business opportunities.

Role Purpose and Context

The Account Manager serves as a key point of contact between clients and THIQAH's internal teams. The role involves ensuring client needs are effectively addressed and translated into business solutions that deliver sustainable value, aligning with THIQAH's strategic objectives and Saudi Vision 2030. This position requires 3-6 years of relevant experience.

Key Responsibilities

• Manage an assigned portfolio of government and private-sector clients, building and maintaining long-term relationships with key stakeholders and decision-makers.
• Develop and maintain account plans outlining client objectives, business opportunities, growth strategies, and potential risks.
• Understand clients' business needs, strategic priorities, and challenges to identify and recommend suitable THIQAH solutions and services.
• Conduct regular client meetings and Quarterly Business Reviews (QBRs) to assess account performance, review achievements, and identify areas for improvement.
• Achieve assigned sales and revenue targets in line with the Commercial Sector's business objectives.
• Identify and develop new business opportunities within existing accounts and target markets through upselling and cross-selling.
• Maintain an accurate and up-to-date sales pipeline through the CRM system, ensuring proper tracking of opportunities and sales activities.
• Coordinate with Pre-sales, Solutions Development, and other relevant teams to prepare technical and commercial proposals that meet client requirements.
• Support commercial negotiations, contract closures, and renewals in coordination with relevant internal stakeholders.
• Coordinate with project delivery, operations, and relevant internal teams to ensure services are delivered according to agreed contractual commitments and Service Level Agreements (SLAs).
• Act as a key point of contact for client inquiries, requirements, and escalations, ensuring timely resolution.
• Prepare regular reports on account performance, revenue achievements, sales pipeline, and business opportunities.
• Provide accurate sales forecasts and updates to support management decisions and commercial planning.
• Monitor market trends, client needs, and competitor activities across relevant government and private-sector markets.
• Ensure compliance with THIQAH's internal policies, governance standards, and contractual procedures.

Experience and Qualifications

• 3-6 years of experience in account management or a related field.
• Proven ability to manage and develop strategic relationships with clients.
• Demonstrated success in driving revenue growth and identifying new business opportunities.
• Experience with CRM systems for sales pipeline management.
• Strong understanding of client business needs and strategic priorities.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia, focusing on clients within the government and private sectors.