Assistant Manager/Manager Client Account Manager Growth

About the Role

Deloitte is seeking a Client Account Manager to join its Client Account Management (CAM) team in Riyadh, Saudi Arabia. This full-time role involves driving and supporting strategic relationships within Deloitte's largest public sector accounts in the Kingdom. The successful candidate will work on-site with clients and the Deloitte account team, collaborating closely with the Lead Client Service Partner (LCSP), account directors, and engagement partners to foster account growth, deepen client relationships, and identify new opportunities from existing engagements.

Key Responsibilities

• Manage account rhythm with the LCSP, including account plans, monthly narratives, and Quarterly Business Reviews.
• Work on-site with clients and engagement teams up to four days a week.
• Develop relationships with account leadership and stakeholders to drive initiatives aligned with account growth.
• Track engagement end dates and identify follow-on opportunities.
• Support the development and delivery of the account's short and long-term strategy for revenue growth, relationship strengthening, and profile enhancement.
• Understand client strategic issues, including Vision 2030 programs, budget cycles, and policy changes, and advise the account team.
• Identify "Must Win" opportunities and build cases for pricing support and pursuit investment.
• Originate opportunities through client relationships and identify RFPs before release.
• Maintain a tender calendar and support pursuits from qualification to submission, leveraging firm expertise.
• Coordinate with the Riyadh RFP team on submissions and report on win, loss, and abandoned rates.
• Develop a deep understanding of the account, the Saudi public sector, and the market.
• Equip partners with research and insights for client stakeholder conversations.
• Track competitor activity, including pricing, hires, wins, and positioning.
• Build a network within the account team and the wider firm, including industry leaders and business lines.
• Maintain relationships with the client's procurement team, understanding evaluation criteria and commercial expectations.
• Build relationships with the client's finance, PMO teams, and other relevant stakeholders below CXO level.
• Support account events and eminence activities.
• Manage the quality of the account pipeline in Salesforce, including stages, probabilities, and close dates.
• Prepare monthly account narratives with commentary on revenue, coverage, and pipeline for leadership.
• Ensure Deloitte is registered and current on client procurement portals, such as Etimad.

Required Experience and Capabilities

• 5-10 years of relevant professional experience.
• Ability to understand Deloitte's purpose and values, explore opportunities for impact, and act as a brand ambassador.
• Demonstrated commitment to personal learning and development.
• Understanding of expectations and personal accountability for performance.
• Active focus on developing effective communication and relationship-building skills.
• Understanding of how daily work contributes to team and business priorities.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia. The role requires working on-site with clients and the Deloitte account team. Support for reporting and administration is provided by Deloitte's delivery center in Jordan, allowing the Client Account Manager to focus on client and account management.