Center Manager

About Cloud Spaces

Cloud Spaces is a provider of modern, premium workspace solutions designed to support businesses in flexible and collaborative environments. The company offers workspaces that facilitate productivity, innovation, and community among entrepreneurs, startups, and established companies.

Role Overview

Cloud Spaces is seeking a Center Manager for a full-time position in Riyadh, Saudi Arabia. This role involves overseeing all operational aspects of a business center, leading a team to deliver service, and achieving commercial objectives. The ideal candidate will be a hands-on leader capable of managing the center as an independent business unit within the company's framework.

Key Responsibilities

• Drive the achievement of monthly and annual sales targets.
• Maintain accurate and current records in the CRM, including sales details and client agreements.
• Ensure the center’s floor map and occupancy data are consistently updated.
• Ensure all client agreements are properly executed by clients and the General Manager.
• Review and analyze monthly profit and loss statements to identify profitability opportunities.
• Track performance against previous periods to understand ongoing and forecasted results.
• Deliver a high standard of client experience.
• Provide full support to new clients during onboarding and settling-in processes.
• Train and guide the team on client engagement and welcome procedures.
• Proactively identify client needs and opportunities for value-added services.
• Respond to all client queries and concerns within 24 hours.
• Oversee accurate client setup, ensuring correct entry of all agreement details.
• Manage rent reviews, renewals, and system entries for accuracy and automation.
• Monitor daily operational processes and ensure correct billing practices.
• Conduct recurring charge audits twice annually.
• Ensure timely and accurate preparation and distribution of client invoices by the 1st of each month.

Qualifications and Experience

• 5-10 years of relevant experience.
• Demonstrated leadership capabilities in managing operations and teams.
• Proven ability to achieve sales targets and manage financial performance.
• Experience in client relationship management and service delivery.

Work Environment

This full-time position is based in Riyadh, Saudi Arabia, within one of Cloud Spaces' dynamic centers. The role requires a leader who can contribute to client success and brand growth.

Application Process

Candidates interested in this Center Manager position are encouraged to apply.