Corporate Operations Specialist

About Unifonic and the Role

Unifonic, recognized as a Great Place to Work®, is an AI-native customer experience platform focused on emerging markets. With over 25 years of conversational AI research and development, the company serves more than 5,000 enterprises across MENA and is developing sovereign, agentic AI through its Agentic Studio platform. This full-time role for a Corporate Operations Specialist is based in Riyadh, Riyadh Province, and requires 2-5 years of experience.

Role Overview

The Corporate Operations Specialist will manage daily HR operations, government relations (GRO), local labor compliance, office administration, and vendor management. This position serves as the primary operational anchor for the Saudi Arabia team, ensuring smooth onboarding processes, full regulatory compliance across government portals, and comprehensive employee support.

Key Responsibilities

• Manage relationships with Saudi regulatory authorities, ensuring full compliance with Saudi Labor Law.
• Execute all operational tasks on government portals, including Qiwa, Mudad, Muqeem, and GOSI.
• Handle the end-to-end Iqama process, including new issuance, renewals, and exit/re-entry visa processing.
• Lead business visa and work visa processing for new joiners and visitors to the Saudi Arabia office.
• Ensure timely renewal of all company official documents, licenses, and commercial registrations.
• Address employee requests and inquiries across offices, providing resolutions within designated SLAs.
• Oversee medical insurance administration, including employee additions, deletions, tier updates, and policy renewals.
• Support onboarding workflows and administrative setup for all new joiners in Saudi Arabia.
• Maintain Saudi office facilities, manage office supplies and inventory, and ensure a professional workspace.
• Manage petty cash handling, tracking, and monthly reconciliation.
• Process and handle vendor invoices, ensuring accurate record-keeping and timely processing.
• Build and maintain relationships with vendors, landlords, and service providers to support operations.
• Arrange business travel logistics for team members, including flight bookings, hotel accommodations, local transportation, per diem management, and venue/event coordination.

Required Character Traits

• Analytical thinking and problem-solving skills.
• Strong sense of ownership and accountability.
• Effective communication across teams.
• Ability to collaborate effectively.
• Adaptability and a commitment to continuous learning.
• Mentorship and knowledge-sharing capabilities.
• Resilience under pressure and constructive handling of setbacks.
• High quality standards and attention to detail.
• Advocacy for best practices, efficiency, and innovation.

Experience and Work Environment

Candidates should possess 2-5 years of relevant experience. This is a full-time position located in Riyadh, Saudi Arabia, supporting the local team and ensuring operational excellence within the company's framework.