Credit & Collection Manager📣 إعلان

About Alnafitha IT

Alnafitha IT, established in 1993, is a leading independent provider of IT services and solutions in Saudi Arabia. As a fully Saudi-owned company, it has grown from a startup to a market leader, offering comprehensive IT solutions across various domains including Microsoft, AWS, ManageEngine, and Zoho Solutions. The company focuses on delivering strategic IT solutions that drive digital transformation and operational excellence for its clients. With over 30 years of experience, Alnafitha IT has successfully completed more than 4,000 projects, serving over 3,000 customers and collaborating with 65+ partners in Riyadh, Saudi Arabia.

Job Summary: Credit & Collection Manager

Alnafitha IT is seeking a Credit & Collection Manager to join its team in Riyadh, Saudi Arabia. This full-time role involves developing and managing personalized collection plans, monitoring aged accounts, and optimizing collection processes to improve cash flow and reduce outstanding receivables. The manager will collaborate across departments to align credit terms and risk assessments with business objectives, while maintaining strong client relationships through professional communication. The role requires handling escalated accounts, negotiating payment arrangements, and conducting in-person visits for high-risk or strategic clients when necessary.

Key Responsibilities

• Develop and execute collection strategies and policies, assessing financial goals to optimize outcomes.
• Create and manage personalized collection action plans to resolve overdue payments and reduce outstanding debt.
• Collaborate with the collection team to establish credit terms and risk assessment criteria.
• Monitor and analyze aged accounts receivable reports to identify delinquent accounts and track their status.
• Coordinate collection efforts based on account urgency to maximize cash flow.
• Contact clients to discuss overdue accounts and negotiate feasible payment arrangements.
• Maintain professional relationships with clients to encourage timely payments and foster trust.
• Handle escalated inquiries and negotiate payment arrangements while maintaining a customer-centric approach.
• Visit high-risk or strategic clients in-person as needed to resolve disputes or formalize revised payment terms.
• Track and report on collections performance metrics, adjusting strategies to improve outcomes.
• Provide regular updates to the Collection Head regarding account statuses and collection efforts.
• Generate and present regular collections reports, highlighting trends, progress, and areas of concern.
• Measure KPIs for team and clients using real-time data, such as delay bucket analysis and collection ratio.
• Track collection targets versus actuals and provide insights on gaps and necessary strategy shifts.
• Develop and refine client-specific credit policies based on segment behavior, profitability, and risk appetite.
• Approve or decline special requests for extended credit periods after evaluating payment history, financials, and order size.
• Collaborate with sales teams to ensure deals align with credit policies and payment capabilities.
• Work closely with other departments to resolve disputes and improve collection processes.
• Collaborate with the finance team to ensure accurate reporting and compliance with financial regulations.
• Maintain accurate records of all communications and collection activities for future reference and compliance.
• Prepare reports on collection activities and account statuses for management review.
• Identify risks and propose strategies to minimize financial losses by addressing potential collection issues.

Qualifications and Experience

• A minimum of 10 years of experience in credit and collections management.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia. The role involves working within a customer-centric environment, collaborating with various internal departments and engaging directly with clients.